Recovery Specialist II

Lauren Tichenor

**** ******* ***** *****, **. ***26 321-***-****/ 800-***-****

Email: ***********@*****.***

QUALIFICATIONS

●Excellent customer service, call center and money-handling background.

●Reliable, punctual, and professional.

●Well-mannered with a consistently positive attitude.

●Knowledge of medical terminology

●Proficient in Microsoft Office, Leadtools and Citrix.

●Impeccable memory with an ability to learn quickly.

●Ability to work well under pressure, including fast-paced, high-volume settings.

●Organized and meticulous.

●Capacity to receive large payments and post them with full detail into projections.

●Strong communication skills- typing speed of 75 WPM.

EXPERIENCE

OPTUM- United Healthcare Group, (Remote)

Recovery Specialist II July 9th, 2015- Current

●Make constant outbound phone calls to both attorney’s and auto insurance companies.

●Responsible for following strict HIPAA confirmation on each patient.

●Send ER physician bills via Rightfax/Nitro as well as Leadtools and certified mail.

●Utilized programs such as Excel, Word, Citrix, Outlook, and Webex.

●Responsible for the posting of incoming payments as well as making detailed projections.

Humana, Louisville, KY

Integrated Specialist

Oct 2010- June 2012

●Processed enrollments, rejections and dis-enrollments for Medicare eligible members.

●Answered calls and resolved customer issues.

●Entered overrides and authorizations for pharmacies.

●Stayed current on daily process updates and any other changes per Center for Medicare and Medicaid ● services.

Republic Bank, Louisville, KY

Customer Service Representative

Jan 2008- June 2008

●Searched for fraudulent documents.

●Submitted application data.

●Verified consumer employment, account numbers and addresses.

●Faxed and copied documents, sorted mail, and performed other general office duties.

●Answered queued calls via a multi-line phone.

B.C.C. Check Advance, Louisville, KY

Customer Service Representative

Aug. 2006- Jan. 2007

●Answered customer inquiries via phone.

●Processed loans took payments.

●Cashed checks and money orders.

●Verified employment and other application data.

EDUCATION & TRAINING

AdjusterPro

Claims Adjuster Certification

Obtained April 4th, 2023

University of Phoenix

Associates Degree in the Arts

Graduated Sept. 2020

Fern Creek High School

High School Diploma

Graduated May. 2000

REFERENCES

Available Upon Request

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