Data Entry Customer Service
Resume:
Allan Templin
*** **** *** ** ********, WA *****
**********@*****.***
Dear Hiring Manager,
In today’s world there are a variety of opportunities with countless companies. Finding the right fit for the person is as important as the right fit for the company itself. This is an equivalent to shoes - there’s always the option of choosing the “fancy” pair of shoes, but if they aren’t comfortable or the right size, they can leave you fatigued and sore at the end of the day. If the fit is right, there should be a seamless transition for the new hire and the company. There are many variables that help to distinguish this fit; skills, experiences, education, personality, and ethics to name a few. While the goal is to gain an interview to showcase these skills, this is a dual sided opportunity for myself to interview the company. Mutual approval is a key ingredient to a successful partnership. Given the opportunity, these expectations can be determined and the right decision can be generated.
My background is vast, and is relative to many departments within a business setting. My early days started as a front line employee working in various warehouse positions. This experience helped me to see the vision of the physical portion of the process while being the laborer of a company. Regardless of the variable of the product, I gained experience with machinery, organization, rotating/cycling product, inventory control, packaging, receiving, and the logistics of distribution and shipping. I took this knowledge and new found skills and put them in use for my next adventure; sales and delivery. This position helped to understand customer service, inventory, and merchandising – as well as route manifests, face to face sales, and ownership of profit controls based on efficiency. Being the “face” of the company and representing the product to everyone I met daily helped to gain confidence and understanding of the product moving from retail to the end user. With this next step under my belt, I took these skills to another type of business and worked my way up to managing a pawn shop. Here I excelled with customer service, contracts/loans, money handling, and leadership. I grew the sales at my location as well as became the inventory control person with cycle counts and audits. These tasks held me in a high regard with lots of responsibilities that helped to push my store to a leading sales location. Once I felt I had reached my peak in this side of the business I moved my attention to the accounting side. I moved to a company that I would lead in A/R, A/P, audits, data crunching /forecasting, inventory management, logistics scheduling, and reconciliation of accounts, all while maintaining relationships with vendors and customers. After gaining experience in this area, I looked to promote to another title. The position I was in didn’t have a promotional avenue as I was at the top in that structure, so I looked outbound for the right opportunity. This is where I found a medical company I was able to utilize every skill I had gained over the previous years + being able to sharpen some other skills. Here, I took over multiple departments as a hybrid manager. I led customer service, shipping/receiving, purchasing, inside sales, and contracting. After multiple years of leading teams of employees, I made my way back to a warehouse setting as the department manager. This company specialized in sales to government branches requiring me to utilize my attention to detail and previous 5S experience. This gave me the opportunity to revamp the warehouse, set up processes, and create an efficient work flow for cost savings opportunities. Once I completed these tasks, I gained an opportunity to move to a local medical IDN as an inventory coordinator. This position would be considered a hybrid position. I specialize in trends, forecasting, reporting, presentations, contracting, procurement, ASL maintenance, and auditing. From my first working day, to this very day, I come to work with the same ethics. Work hard, work smart, and work efficiently. I have enjoy my history and how it allows me to be flexible into many industries at many levels. My current goal is to be able to take all this knowledge and skills and apply them to a company that I can be with for the years to come.
Anyone can go to school and get a degree and show a piece of paper, but that doesn’t guarantee the right fit for the position. Anyone can go out and work and gain experiences that may or may not help specific companies. Not everyone can come to the table, with a proven track record and retained skills, to help innovate a team to higher success at an efficient rate. With my experience from front line worker to an upper leadership team gives me a different perspective to help lead the way. In this case, work experience outweighs my education, but utilized correctly – it can be listed as an asset. I come with a low risk – high reward opportunity for your company. Given the chance, the results of my work will speak for itself.
I want to take this time to thank you for the consideration and the time you have taken to review my resume. If there are any questions that arise from this, please feel free to reach out to me anytime in your most comfortable format. Cell – 253-***-**** or email – **********@*****.***.
I look forward to hearing from you, have a great day!
Respectfully yours,
Allan Templin
Allan Templin
410 28th Ave SE
Puyallup, WA 98374
**********@*****.***
Objective
My objective is to bring an innovative and efficient leadership mindset to a team to help surpass expectations, while driving cost effective processes - by utilizing my experiences and tools as stepping stones to pave the way.
Employment History
Sales Support Manager
12/22 – Current BPI Medical Fife, WA
Implementation of new ERP system
Lead a team of 4 daily – including reviews, coaching, and goal setting
Train Customer Service Team & Shipping / Receiving team to SOP’s and logistical standards
Generate, follow up, and process contracts – new, renewals, cancelations
Contract review meetings – started and lead
Negotiate Contracts / Pricing Agreements with various sub vendors
Negotiations and Procurement for Inside Sales
Update & Maintain an “Approved Supplies List”
oReduced vendors to cost effective, best quality, and most reliable
Owned key account jobs – facilitating transportation through delivery back and invoicing
Create electronic display boards for job scheduling and profitability tracking
Research and investigation in processing errors, and operational errors
Develop new avenues for increasing profits
Develop processes for cost savings opportunities
Inventory Coordinator – Behavioral Health
09/20 – 12/22 MultiCare – Navos Seattle, WA
Shadow Positions – review for process improvements and efficiency goals
Instill 5S & LEAN tools – revamp the working culture by department
Create Work Instructions for all duties and tasks within the department
Create SOP’s for all duties and tasks within the department
Create procedures to eliminate “Waste”
Negotiate Contracts / Pricing Agreements with various vendors
oPricing, Terms, Conditions, Reviews, Trends
Condense SKU’s to a manageable level
Create & Maintain an “Approved Supplies List”
oReduced vendors to best cost, best quality, and most reliable
oInitiate vendor reviews
Create a PDCA process to prevent over spending and keep within the tolerance of the budget by department
Create tracking systems for orders, usage, and expenses by department
Create order schedules + create more efficient ordering process
oReoccurring orders
oKanban system
Generate Inventory counts
oCycle counts
oQuarterly inventories
oReconciliations per multiple locations
oMinimalize discrepancies with supply and demand
Create trend charts for Q1- Q4 spend & saving opportunities
Utilize ISO / 5S tools to update the daily processes for a more efficient work day
oTrained team on Six Sigma and Lean tools
Created & Maintained Document Control System
Updated & Maintained SDS Binder for purchased chemicals
Reorganize Supply areas for more efficient space
oMultiple rooms and closets
oMultiple locations within the IDN
Major Project Management
oSupply Chain areas
oPurchasing areas
oDocumented efficient processes
Create presentations for recommendations - Cost effective changes, Quality changes, IDN changes
Efficiently worked to lower the average time of an “order to delivery” process within the department
Managed distribution – internal departments & external locations
Procurement / Purchasing duties
oOrder supplies (Daily and specialty)
oFind and pursue new vendors for better quality items and best pricing
Trends / price comparisons / usage reports
oMaintain vendor relationships
oMaintain credit card usage and reconciliations
oCredit Card allocations, assign GL codes, reach budgets goals
oImprove cost savings while sourcing better quality products
oCost savings analysis by product, by vendor
Set up the “HUB” location for the IDN
oReorganized the warehouse with First in First Out (FIFO) system
oSet up rotation system to minimalize expired product
oReview usage reports / trends to stock for multiple locations
Review, Edit, & Create policies for the department
Collect, organize, & analyze data for process improvements and to identify gaps
Investigate gaps for efficiency opportunities
Review and approve all purchases for accounting department utilizing bank statements and internal GL system
Call department lead meetings and run meetings for updates
Created charts to track high volume items – submitted to government for PPE usage
Daily work with procurement, data analysis, value analysis, and leadership teams during company merger
Offer support to facilitate and maintain programs to improve Supply Chain within the IDN
Office Duties (Phone, Data Entry, Customer Service (internal and external))
Warehouse Manager / QA Manager
12/19 – 09/20 New Era Contract Sales Tacoma, WA
Office Duties (Phone, Data Entry, Customer Service (internal and external))
Administrative Duties (extensive Outlook use, Scanning documents, Meeting notes, various assistant duties)
Created & maintained ISO document control system
oCreated Work Instructions and SOP’s for all departments
oReviewed and updated ASL as needed
Created and Maintained calibration records
oGovernmental standard for stock
oGovernmental standard for equipment
Created Kanban systems for warehouse supplies and stock
oLabeling system and process
Created logistics log and scheduling
oWorked with freight companies and delivery windows
oTraffic control – routing freight trucks
Maintained warehouse to government code
oCleanliness
oAvailable materials
oQA area for inspector
Managed a warehouse team and daily tasks
oCycle counts / inventory
oCustomer service / will call
oJob scheduling / status updates
oInterviews & hiring process
oOrganized safety committee and weekly agenda
oLabeling of incoming & outgoing product
oCycling of materials and FIFO system
oForklift training and usage
Managed Distribution internally and externally
o3rd party freight companies
oAligning delivery schedules
oReviewing & organizing pickup/drop off special instructions
Quality Assurance representative for the company with the government
oReviewed Government contracts (GSA)
oReviewed RFQ’s and tolerance levels
oPartnered with government inspectors for product / packaging / labels
Accounting department assisting
oAccounts receivable, Accounts payable, Collections, Credit Card payments, ACH payments
oReconciliations
oGL Code allocations
Multi-Department Manager (CS, Shipping / Receiving, Purchasing)
10/14-03/20 BPI Medical Fife, WA
Managed Customer Service & Purchasing team of 4
oOffice duties – phones, data entry, PO confirmations, FAQ
oCreated quotes for the customers per repairs needed
oAnalyzed tech sheets and generated pricing
oAdministrative duties – extensive Outlook, scanning documents, meeting notes, extensive charts/tables on Excel & Word
oCreated trends / reports for Sales Reps to review with customers
oGenerated contracts based on usage per customer
Over / Under, Capitated, Time & Material
Contract renewals
oCreated tables & charts for customer negotiations / contract negotiations
oDeveloped and maintained vendor relationships
oMaterials management process
Update purchasing procedures
Procurement development with current and new vendors
Creation and maintaining of ASL for parts based on Form, Fit, Function & cost to quality ratio
oRun reports for weekly, monthly, and annual review
Inventory on product / supplies
Turn time / Tech time
Stock adjustments / reconciliations
Goods transfers / expenses
oSchedule work orders per department per demand
Reroute orders by priority
Work flow efficiency
Managed Shipping / receiving departments
oMaintained stock for shipments
oCreated and maintained processes for daily duties
oGenerated procedures for training milestones
oGenerated labels for shipping
oCreated logistics schedules
oCreated company vehicle log for maintenance and usage
Monthly review of GL report for discrepancies
Create / Run meetings for cost savings opportunities and waste elimination projects
oImplement Kaizen events
oProject management for PDCA tools
Team member advisory for discipline / coaching opportunities
Team member interview committee
o1st and 2nd round panel interviews
oTraining programs & records keeping
oOn-boarding of new hires for various departments
Team appreciation member
oGenerate goals for bonus system
oAudit, tracking, and implementation of data to give status of progress
oReview, present, and maintain budgets for company events
Inside Sales management
oDeveloped vendor relationships
oDoubled the monthly revenue from $15k to $30k
oGenerated “lead” forms to assist Sales Reps
o Sourcing new vendors
oNegotiate pricing and long term deals
oScheduling of freight deliveries, drop ships, & correspondence
Fleet Truck Management (Mobile)
oFacilitated truck repairs / maintenance
oDeveloped and kept truck records
oCreated schedule for PM’s for trucks and various equipment
oGPS tracking of trucks for scheduling and dispatch
oCustomer calls for appreciations, complaints, questions, or inquiries
Management committee
o5s Audits for various departments
oISO certification team - gain the certification / maintain the certification
oGreen belt trained via 5S & LEAN Six Sigma
oWeekly / Monthly / Annual meetings on budgets, developments, & 5 year plans
Accounting Clerk/Inventory Clerk/Customs Contact
02/14-10/14 Smith-Western Co Lakewood, WA
Logistics scheduling
oTraffic control
oIncoming / outgoing 3rd party freight
Management Committee
oEmployee interviews / on-boarding
oBudgets per the GL report
Accounting responsibilities
oInvoicing end user customers
oAllocations of funds per oldest invoices
oDiscrepancies review from whole sale to shipments
oInternational customs – Duties / Taxes allocations
Warehouse Duties
oMaintain inventory of packaging supplies
oCycle counts – weekly / monthly / quarterly
oFIFO procedures implemented for all stock / supplies
Presentation preparation
oCreate tables and reports based on usage and trends
oReview sales per region
oSeek & identify areas for improvement or possible waste
oRun reports for stock adjustments, expenses, goods transfers
Auditor/Account Manager/Customs Contact
01/13-02/14 Northern Sales Company Sumner, WA
Auditor (Accounting) duties
oReview orders and deliveries for accuracy
oRun reports daily / weekly for discrepancies
oAllocations of costs per customer per rep / delivery
oInvoicing of products
oBilling / credits
oCollections
oA/R Claims – phone and online
Account Manager duties
oDirect sales – per region / area
oManaged 62 accounts of various types – SBT, CC, terms
oCustomer Service – to internal /external customers
oGenerate tables / charts / trends for increased sales
Warehouse duties
oMaintain inventory of stock and supplies
oPull orders, SUB like items
oVerify packaged / labeled for customs and customer requirements
Supervisor/ Lead Customer Service Rep
07/10-01/13 Super Pawn Cash America Auburn, WA
Customer Service Duties
oManaged 6 members of the team in Sales / Loans / Inventory
oUpdated Inventory Control documents for audits
oGenerated and utilized reports on CACC counts and trends of sold items
oPaperwork handling – filing, maintaining, and accessing
Supervisor Duties
oInside Sales Lead – online orders & posting, Whole sale bulk orders
oDirect Sales – high end jewelry, package deals, rare items
oLoans – inspect, qualify, evaluate, and negotiate offers
oManaged inventory – customers’ items and collateral
oCustomer service FAQ, complaints, and inquiries in person / online
oMarketing of “hot” items, end capsule developments
oStocked “faced” products and inventory for sales
oMoney handling – access to vault with $50k + at all times
oSecurity – loss prevention, review of tapes, contact for government officials
oTraffic Control – parking lot displays, redirections, events
oShipping management – sending inventory to HUB locations, online sales
Route Sales/ Office Clerk
06/06-07/10 Coeur D’Alene Bakery Kent, WA
Route Sales Duties
oDeliver product to customers
oAudit / maintain manifest of inventory per customer needs
oReview trends – update orders accordingly
oRoute most efficient delivery schedule for customer demand
oUp sale products per type of business
oMaintain customer relations
oMerchandising displays per customer request
oCustomer Service – FAQ, concerns, and inquiries
oMarket to increase customer base
oRotate stock at customer facilities
oAccounting duties – credits, invoice adjustments, relay account details between customer and company
oMaintain truck and equipment
Office duties
oData entry of order adjustments
oManifest processing of completed route
oEmail/Fax/Phone customers with follow ups
Education
09/12-04/14 ITT Tech, Tukwila WA
oCertified by Microsoft in WORD, EXCEL, and POWERPOINT
06/05-06/07 Green River Community College
oRunning Start – computer programs
10/04-06/07 Auburn School District Admin Building
o Essay won a position to be an Admin Assistant after school
Other Experience
Computer Experiences
oType 78 WPM 0 Errors
o10 Key – 12,000 SPH, 99% efficiency
oERP + Custom Programs
Made2Manage
Microsoft Offices
Crystal Reports
WorkDay
NetSuite
Integra
AccPac
Cash Linx
DOS
Lawson
oSetup / Organized Video communications for meetings / interviews
Sales Experiences
oRoute Sales Awards
oGrow inside sales $15k - $30k per month
oContract negotiations
Contracts range $50k - $2 Million
Single to 12 Hospital systems (IDN)
Types – Capitated, Time & Materials, Shared Risk
Certs Experiences
oMicrosoft Word
oMicrosoft PowerPoint
oMicrosoft Excel
oHRO Training
oManager (Internal) training
oHaz-Mat training
oLEAN, Six Sigma (5S Training) – Green Belt
References
References are available on request.
Contact this candidate