Brittany Williams

Greenville, NC *****

adxfl7@r.postjobfree.com

+1-252-***-****

Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Work Experience

Dental Advisor

CVS Health - Remote North Carolina

July 2021 to February 2023

● Documented patient dental health information, medical history, and vital signs for future reference.

● Explained treatment procedures and instructed patients on home care guidelines.

● Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

● Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

Customer Service Representative

QVC Contact Center - Remote North Carolina

January 2021 to April 2021

● Respond to customer inquiries via inbound and outbound service telephone interactions to address a variety of customer inquiries which include:

● Processing payments and attempting to get customers to sign up for recurring payments

● Processing cancellations, will not be asked to “save” customer

● Handles customer inquiries in a consistently polite, professional, and efficient manner Dispatch / Customer Service Representative

Suddenlink - Greenville, NC

December 2019 to December 2020

● Monitor technician work times and report exceptions Assure route activations/deactivations occur properly to Technician for their start and end of shift.

● Monitor start of 1st. job of day to assure Technician starts within designated start time or at beginning of shift if starting at 1st job.

● Contact Technician on jobs that overrun to assure technician is safe or determine if assistance is needed.

Customer Service Representative

Conduent - Raleigh, NC

January 2018 to May 2019

● Serves customers by providing product and service information and resolving product and service problems.

● Attracts potential customers by answering product and service questions and suggesting information about other products and services.

● Opens customer accounts by recording account information.

● Maintains customer records by updating account information. Paralegal

Ricci Law Firm - Greenville, NC

April 2015 to November 2017

● Meets with attorneys, clients, and other professionals to discuss assigned cases or projects.

● Drafts legal documents including routine pleadings and motions, affidavits, and interrogatories; files motions and pleadings according to judicial procedures.

● Researches and analyzes statutes, regulations, legal articles, judicial decisions, and other legal sources; provides written analysis to attorneys.

● Interviews clients and witnesses and prepares summaries of their statements. Medical Technician Representative

Convergys - Greenville, NC

November 2013 to February 2015

● Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

● Speak with customers in a courteous, friendly, and professional manner using protocol procedures

● Inquire, clarify, and confirm customer requirements and understanding of the solution

● Provide additional customer education and information as needed Education

High school diploma

Kinston High School - Kinston, NC

August 2008 to June 2011

Skills

• Time Management

• Verbal and Written Communication

• Strong Analytical and Critical Thinking

• Problem Solving

• Excellent Customer Service Skills

• Customer Satisfaction

• Operational Support

• Computer Skills

• Customer Inquiries

• Medical Records

• Microsoft Outlook

• Case Management

• Medical Scheduling

• Medical Billing

• Legal Research

• Patient Care

• Insurance Verification

Certifications and Licenses

CPR Certification

Silver CRC

Assessments

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

February 2023

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Protecting patient privacy — Familiar

February 2022

Understanding privacy rules and regulations associated with patient records Full results: Familiar

Medical receptionist skills — Familiar

February 2023

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Administrative assistant/receptionist — Completed

May 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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