Charismatic Bartender/ Manager with a devoted sales background
Resume:
Brianna Sharp
Scottsville, KY *****
********@*****.***
Well-seasoned bartender with over 10 years experience at some of the hottest locations in Indianapolis! Top sales a total of 5 years, Top Bartender for suggestive selling 8 years in a row, and Lead bartender for 11. Well equipped in Sales with a strong background in internet sales as the General Manager of a Buy, Sell, Trade store. Certificate of achievement in both precious metals and jewelry essentials from GIA and also completed the eBay University class, which allowed me to hold the title number one in sales every month for 4 years in a row! I would love to put my knowledge, experience and dedication to work as a member of your team!
Work Experience
Server
Earl G. Dumplins - Scottsville, KY
November 2019 to Present
• Inventory
• Cash Handling
• Customer Service
• Server
• Handled a high volume of customers regularly
• Took orders
• Served food
• Set up payments by POS
• Kept the restaurant clean and sanitary
Head Bartender/Manager
Mason Inn - Pittsboro, IN
April 2011 to December 2019
• SMILE
• Served drinks to all guests and servers while maintaining a positive upbeat atmosphere
• Have vast knowledge of the menu, specials, and drinks
• Take orders of people at my rail, as well as 4 bar tables
• Open tabs and get drinks for people as they come in while waiting for a table
• Handled all cash and card transactions, with no discrepancies in sales
• Checked inventory every week
• Ordered Stock as needed
• Developed our training guide and trained all new hires
• Bartender on shift did all opening and closing duties for that shift (14 hour shifts)
• Provided fast, friendly and excellent customer service with every guest, every time
• Maintained safety standards at all times
• Experience dealing with fast paced and high volume full service restaurant and bar
• Prepared and served alcoholic beverages for guests and servers
• Bar manager
• Oversee safety and health standards with servers
• Maintain upbeat, fun, and safe environment in a bar scene
• Get to know regulars and their names and what they drink
• Suggestive sell and upsell our daily specials
• Inform all employees of specials
• Handle customer cut offs and complaints
• Create daily drink special and pricing
• Assign server closing duties and make sure they are fulfilled
• Take over for server if a customer becomes unmanageable
• Smile
• Worked from 2p to 4a three days a week
Banquet Manager/Bartender/Event Coordinator
Centerplate Inc. - Indianapolis, IN
June 2011 to July 2019
• Customer Service
• Cash Handling
• White River State Park Concerts
• VIP Events for Artist and Meet and Greet,
• VIP Tent Bartender
• Events Set Up and Tear Down (Food and Beverage Catering for Live Nation)
• Klipsch Concerts cocktail server (Food and Beverage Catering for Live Nation)
• Wedding Bartender
• Banquets Bartender / Server Lead
• Worked with Clients to set up BEO for day of event
• Worked along side our sales team during expos to recruit new events and accrue new sales CSR/Scheduler
Ultimate Home Services - Indianapolis, IN
January 2015 to December 2017
• Customer Service Specialist
• Handled Customer Complaints, and rescheduling
• Scheduling routes for detailers
• Planned the routes out to make the most out of their time
• Made last minute changes for detailers and Handled rescheduling if the day got off schedule
• Kept organized and tidy while multitasking multiple details and detailers in a day (up to 7 detailers doing 10 details per day, in 3 different parts of the city, and 3 different counties)
• Worked remotely during the weekend to catch everyone up from busy week
• Performed data entry for customer information, orders, and appointments
• Set up client appointments
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responsible for keeping customers informed on any changes
• Filling out paychecks for detailers in my area and confirming time cards were accurate
• Responded to claim inquiries
Event Manager/Coordinator
HILLCREST COUNTRY CLUB - Indianapolis, IN
March 2010 to December 2017
• Organization was KEY
• Recommend, finalize, assign, and carry out B.E.O.
• Plan and execute booth for Bridal Shows in the area
• Set up recruitment opportunities
• Sold our event space to clients
• Conducted tours to projected clientele
• Set up food and bev tastings
• Schedule event staff and tear down staff
• Worked alongside Food and Beverage Manager and Chef for events
• Set up and carry out member events for yearly members
• Set up small events (wine tastings, beer tastings) for dining and bar
• Helped coordinate and plan weddings, rehearsal dinners, company holiday parties, baby showers, senior night, bingo, class reunions, bridge lunch, etc
• Researched and stayed up to date on the latest wedding trends for recommendations
• Kept everyone happy during events, even when things didn't go as planned
• Quick with problem solving and keeping the atmosphere calm and happy Pawnbroker/General Manager
Jackpotts llc - Indianapolis, IN
November 2010 to October 2014
• Buying items
• Sales -Top sales 4 years in a row!
• Jewelry Consultant
• Overseeing employees
• Cash Handling
• Customer service
• Scheduling for daily work and extra hours/over time when things were busy
• Setting up incentive programs for employees and customers
• Creating daily deals and contests for staff
• Creating Payroll Checks and Carrying out all payments for records
• Logging inventory we buy and making sure our online inventory stayed up to date.
• Double checking serial numbers and fingerprints of customers
• Sending daily logs to detectives
• Created removeable vinyl to constantly have new and exciting things on our signs
• Created all artwork with vinyl plotter for our windows
• Knowledge with US Cutter
• Knowledge with Vinyl Decals
• Experience and vast knowledge of vectorizing and cutter procedures for all Vinyl Master programs
• Experienced in installing vinyl on multiple surfaces and in multiple settings.
• Experience in removing vinyl for future install
• Vinyl Sales. Estimates, and Bids
• Creating logos and redesigning images
• Creating custom tumblers and cutting boards and other various Christmas presents for locals
• Creating events for 'sidewalk sales' and special holidays
• Advertising graphics business and creating enough hours to give the employees steady work during slow season at store
Education
GIA GG in Certified Jewelry essential and precious metal specialist Gemological Institute of America-New York - Remote July 2011 to October 2012
Western Kentucky University - Bowling Green, KY
August 2007 to May 2008
Allen County Scottsville High School - Scottsville, KY July 2002 to May 2006
Skills
• Customer Service
• Cash Handling
• Guest Satisfaction
• Adaptable to any Situation
• Dependable
• Team Player
• Enthusiastic
• Communication skills
• Bartending
• POS
• Banquet Experience
• Microsoft Office
• Payroll
• Computer skills
• Organizational skills
• Data entry (5 years)
• Mixology
• Event Planning
• Restaurant Management
• Microsoft Access
• Microsoft Excel
• Microsoft Word
• Serving (10+ years)
• Computer literacy
• Google Docs
• Time management
• QuickBooks
• Restaurant Experience (10+ years)
• Kitchen Management Experience
• Management
• Catering
• Upselling
• Inventory control
• Events management (9 years)
• Graphic design (5 years)
• Sign manufacturing (4 years)
• Logo design (5 years)
• Illustration (3 years)
• US Cutter Plotter (5 years)
• Vinylmaster Program (5 years)
• Adobe Creative Suite
• Vectorizing
• CNC programming (1 year)
• CNC milling machine (1 year)
• CNC lathe
• Layout design
Certifications and Licenses
Bartender License
Food Handler Certification
TIPS
ServSafe
TABC Certified
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