Service Rep Customer

Paula Johnson

PO Box ****

Warren, OH *****

C: 330-***-****

pmjohns72@yahoo,com

March 16,2023

Summary- My name is Paula Johnson and I am loyal worker who believes in consistency, punctuality and reliability. I try to maintain a positive outlook and get along with most people. I am friendly dedicated and down to earth. I have several years experience in customer service and believe in treating people the way I want to be treated.I am Flexible and hardworking with the drive to succeed.

Highlights:

Typing

Counseling

Time management

Self-directed

Committed

Consistent

Reliable

Accomplishments:

Owned/Managed a business for several years and performed duties such as receptionist skills,

scheduled appointments utilized time management skills. Also was proficient in computer

literacy,payroll, interviewed and terminated employees.Created training classes for employees. Held seminars and kept track of all inventory and retail products. Implemented advertising and promotional skills to enhance the business. Held business meetings and utilized counseling skills to help employees and enhance relations between management and employees.

June 1,2022 current

MDS Communications

Known as "Top Performer"position Solicit funds fInbound and Outbound Calks or various organizations processed credit cards

April 1, 2019 -May 29th 2022

Infocision Work at Home Customer service Rep- Top Performer

Process orders Handle inbound calls as well as process credit card and financial transactions. Work for several companies and organizations fulfilling all duties involved in the customer service realm..

February 1981 to 10/2010

Tiffanys Beauty Boutique Warren, Ohio

Owner/Manager/Stylist

Performed all duties necessary to operate a salon including stylist receptionist, advertising, promotions, hired trained employees. Also kept track of inventory, ordered all retail products including clothing, jewelry, hats etc. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Handled all media and public relations inquiries. Made copies, sent

faxes and handled all incoming and outgoing correspondence.

Rental Manager Current Manage properties and perform all duties involved in renting properties including screening, taking applications, collecting monthly payments, making sure property is maintained. Evictions when necessary.

May 2002 to June 2005

Infocision Austintown, OH

Customer service

Primarily made calls and Performed duties for various organizations which involved obtaining aide for those in need of emergency aide as a result of natural disasters. As well as utilizing computer skills,made purchase orders for various companies. Utilized professional speaking skills and as a result of superior performance was beneficial in financial advancement for the company.

Caretaker for Elderly- June 2004- February 2018

Took care of Elderly- Duties including hygiene, administered medications, cleaned homes clothing, prepared meals, provided transportation

Community Bus Service- April 18th 2017- Feb 8th 2018 Bus Aide assist and monitor special needs children on bus

Youth Teacher (childrens church)- New Jerusalem church 1998- 2004 also obtained Christian Counseling certificate. Currently children's church teacher at RCF 760 Main St SW

Education

Kent State University ongoing

Exploratory & Business Courses

I have a few classes to fulfill before I can obtain my degree

Lewis Wynberger Hill Cosmetology

Received Manager Cosmetology license

References

Pastor Joseph Walker 760 Main St Warren, Ohio 330-***-****

Elder Kimberly Walker 760 Main St Warren, Ohio 330-***-****

Mrs Hope Morgan 760 Main St Warren Ohio 330-***-****

Mrs Threasa Font 7770 Castlerock Drive Warren,Oh 44484 513-***-****

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