Care Representative Data Entry

CV

CARMEN M VEGA

*********@*****.*** 302-***-**** Newark, DE 19713

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry- leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in customer service roles with high-volume customer demands. Practiced customer service professional with most expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Data Evaluation

Conflict Mediation

Calm and Professional Under Pressure

Issue and Complaint Resolution

Creative Problem Solving

Building Customer Trust and Loyalty

Call Documentation

Data Entry

Efficient and Detail-Oriented

Understanding Customer Needs

Multitasking and Prioritization

Order and Refund Processing

Customer Data Confidentiality

Courteous with Strong Service Mindset

Responding to Difficult Customers

Customer Service

Bilingual, Spanish and English speaking

LabCorp New Castle, DE

Customer Care Representative

03/2000 - Current

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. De-escalated customer issues with proven conflict mediation and problem- solving abilities.

Maintained high satisfaction score by consistently resolving first-call issues.

Delivered customer support to high call load each shift. Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.

Isabel Suarez Anasco PR

GED

05/1985

Summary

Skills

Experience

Education and Training

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