Patient Representative Data Entry
Resume:
Susan Tyler
Smyrna, TN *****
***********@*****.***
To obtain a responsible position utilizing my ability to effectively manage a variety of duties in a medical environment and customer service.
Authorized to work in the US for any employer
Work Experience
Medical collections, patient representative and posted payments Consolidated Medical Practices of Memphis - Memphis, TN August 2016 to November 2018
Patient Account Billing - Duties included:
Helping patients resolve their billing issues with doctors' offices and insurance companies; collecting patient accounts; and dealing with several doctors' offices regarding patients' needs. Caregiver
Contract Labor - Memphis, TN
January 2014 to August 2016
I was taking care of my mother and grandchildren.
Patient Representative
Family Physicians Group - Memphis, TN
March 2013 to December 2013
Duties included: Medical collections, followup with patients for payments and setting up payment plans. Filing claims to insurance companies. Working rejections with the clearing houses and working denials from insurance EOBS.
Insurance billing and medical collections.
Duckworth Pathology Group, Inc - Memphis, TN
2008 to 2012
Duties included: Consulting with patients regarding collections on their accounts, consulting with insurance companies regarding coverage, setting up budget payment plans, filing insurance claims, assisting the lab with daily deliveries, and resolving issues with denial of coverage Payment poster and patient representative
Perse/McKesson Billing Company - Memphis, TN
2006 to 2008
Duties included: Posting payments and entering charges to patient accounts, balancing day sheets, consulting with insurance companies regarding coverage, designing patient payment plans Administrative assistant
Preventive Internal Medicine - Memphis, TN
2004 to 2006
for multi-physician practice, scheduling appointments, consulting with patients regarding collections on their accounts
Payment poster and patient representative
Rheumatology & Osteoporosis Center of Memphis - Memphis, TN 2000 to 2003
Duties included: Posting payments and balancing accounts, consulting with patients regarding collections on their accounts, resolving issues with denial of coverage Education
Liberal Arts Degree
Harding Academy
High school diploma in Cardiovascular Technology
Shelby State College - Memphis, TN
Skills
• Scheduling (10+ years)
• Receptionist (10+ years)
• Data Entry (10+ years)
• Billing (10+ years)
• Filing (10+ years)
• Front Desk (10+ years)
• Front Office (10+ years)
• Medical Billing (8 years)
• Reception (10+ years)
• Athenahealth
• EMR Systems
• Medical Receptionist
• Dermatology
• Cash Handling (5 years)
• Customer Service (10+ years)
• Eclinical (10+ years)
• Medical Scheduling (10+ years)
• Insurance Verification (8 years)
• Medical Terminology (10+ years)
• Medical Records (10+ years)
• Patient Care (10+ years)
• Triage (2 years)
• Medical Collection (10+ years)
• ICD-10
• Medical Office Experience (10+ years)
• HIPAA
Assessments
Verbal Communication — Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Receptionist — Familiar
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Reliability — Familiar
January 2020
Tendency to be dependable and come to work
Full results: Familiar
Problem Solving — Completed
September 2019
Analyzing relevant information when solving problems. Full results: Completed
Problem Solving — Completed
August 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: Completed
Conscientiousness — Proficient
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Personality: Customer Service Fit — Highly Proficient May 2019
Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient
Scheduling — Completed
May 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Data Entry — Highly Proficient
June 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient
Logic & Critical Thinking — Completed
May 2019
Using logic to solve problems.
Full results: Completed
Medical Terminology — Familiar
April 2019
Understanding and using medical terminology
Full results: Familiar
Electronic Medical Records Knowledge — Proficient
April 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Proficient
Customer Focus & Orientation — Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Attention to Detail — Completed
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Call Center Customer Service — Completed
March 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
Organizational Skills — Completed
March 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Completed
Medical Receptionist Skills — Proficient
February 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
*Organized; can accommodate a demanding schedule
*Readily assumes responsibility
*Meets deadlines and works well under pressure
*Service oriented
*Detailed and thorough
Contact this candidate