Production Worker Customer Service
Resume:
Rocio Chavez
**** *. ******** **** ***: ****
Phoenix, AZ 85035
*********@*****.***
Work Experience
Production Worker
HelloFresh - Phoenix, AZ
March 2023 to Present
• Assemble meal kits for different recipes, completing daily target goals.
• Ensure all meats, shellfish and poultry are in designated threshold temperatures.
• Picked quality produce and ensured all completed work was account for and properly labeled in designated area
Learning Coordinator
Amazon.com - Phoenix, AZ
September 2018 to March 2023
• Coodinated training for new hires entering company.
• Ensured training refreshers for code of conduct, safety protocols and new trainings for new equipment and machinery was given to leadership and tenured employees.
• Managed, trained, and recorded all training given to employees. Creating relevant in-house training programmes and resources for staff
• Selecting the most appropriate training methods and activities
• Performing needs assessment to identify knowledge gaps and areas in need of improvement
• Providing vital information about training sessions and informing personnel about available training
• Liaising with management and customer service to create annual training plans
• Researching and recommending new training techniques to HR, creating the curriculum and updating it to reflect developments within the industry
• Ordering training supplies and materials to enhance the instruction programmed Customer Service Manager (CSM)
Wal-Mart - Goodyear, AZ
March 2015 to August 2018
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
• Supervise cashiers, loaders, greeters and customer service desk.
• Serve daily as mentor and trainer for all cashiers and loaders.
• Assist store leadership with escalate customer, vendor, and retail issues.
• Perform math skills necessary to supervise and handle the front-end transactions and operations.
• Audit and observe associate accuracy on the POS system and the cash office in accordance with policy and procedures.
• Perform all cashier duties such as operating checkout stations, including cleaning, stocking products, and balancing registers.
• Created work schedules for cashier's, door greeters, cart pushers and janitorial associated to meet stores customer demand.
Education
Some college in Business Management
Val Verde community college - El Paso, TX
August 2009 to January 2010
Skills
• Assembly
• Management
• Quality Inspection (7 years)
• Leadership
• Packaging
• Load & Unload (10+ years)
• Manufacturing
• Warehouse Experience
• Recruiting
• Microsoft Office (10+ years)
• Cleaning Experience
• Materials Handling
• Order Picking
• Shipping & Receiving
• Quality Control
• Pallet Jack (8 years)
• Pricing (10+ years)
• Maintenance
• Merchandising (5 years)
• Time Management
• Supervising Experience (10+ years)
• Order Picker
• Freight Experience
• Microsoft Word
• Purchasing
• Leadership (10+ years)
• Team management (10+ years)
• Cash management (10+ years)
• Customer service (10+ years)
• Customer retention (10+ years)
• POS (10+ years)
• Microsoft Outlook (5 years)
• Microsoft Outlook Calendar (5 years)
• Sales
• Operations Management
• ERP Systems
• Logistics
• Forecasting
• Negotiation
• Sales Management
• Budgeting
• Strategic Planning
• Math
• Supply Chain
• Retail Math
Languages
• English - Fluent
• Spanish - Fluent
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