Independent Claims Adjuster
Resume:
CONTACT INFO
Monique Covington
*****************@*****.***
CERTIFICATIONS
Texas All Lines HOME STATE 2930396
Florida All lines W931385
Oklahoma 300-***-****
Indiana 3859259
Louisianna 1042444
Kentucky 1246137
ADDITIONAL SKILLS
• Desendable consistent
• Eycellent communication skills
[verbara Written
• self starter. motivated to succeed
both individually & as a team
• organize a eirecuve perror
Monique Covington
INDEPENDEN
CLAIMS ADIUSTER
ABOUT MYSELF
Independent Claims Adjuster with multiple years of experience along with comprehensive knowledge of claims adjusting with
mara connauro ane homeowner caims from mondar contaco
closing. energetic and enthusiastic insurance professional sell
motivate to succeeo in a last paced deadline driven
WORK EXPERIENCE
AAA Of Texas
Oct 2015-April 2017
Licensed Auto Claims Adiuster
• Investigate the nature of the damage being claimed inserview wannesses to grossstonese nature onse crain and
Rain an
understanding of what occurred prior to the claim
* evaluate police reports, video footage, previous insurance claims and other information to further understand the incident
Create reports detailing the events and damage related to the claim
Research the costs of repairing the damage
• Review the claim-holder's insurance policy in order to derermine wna shouleroe
Coordinate the services of mechanics, Lienholders, banks.
order to ensure camace is renaired
• Handling accidental and weather-related homeowners commerciananoraree
Hippo Insurance
Aug 2020 - Sep 2021
Virtual catastrophe Property and casualty Adjuster
• Interview homeowners once field adiuster looks at property and received pictures of damages for company's records
• Determines veracity or claim and those circumstances warrant coverare from company before berinning nepotiations
submits claim to company for payment after settlement has been reached on
• In event settlement cannot be reached, court/arbitration may be required to
problems. improve operations. and provide exceptional customer service
Protected company reputation and built loyal cuent base by working relentlessty to resolve problems and improve customer satisfaction
Bakerie insurance co
Sept 2021- July 2022
Litigation/ Complex claims Adjuster, superior Risk Management
Canalvsis
•• Analyzed claims to determine extent of company's liability. accordance with policy provisions
• Conducted thorough and complete investigations to cather sufficient information to make informed and knowledgeable coverase and liability decisions
•• Write denial letters Reservation of sionisand other comolex corresoondener
Manage litigated and other complex or high exposure claims throush coverage analysis, investigation, damage evaluation, reserving, and resolution
Hiscox Insurance
•• ice consulative skills to ascess the chen's reeds determine the Dece insurance pin and access
Act within all ethical and compliance standards as defined and communicated by the company
Work effectively as a team plaver across all company departments to
Education
Universiv swe rien schoo
RAFATEDCAS
CONT. WORK EXPERIENCE
Florida Peninsula Insurance Corp.
Property/ Catastrophe
April 2017- Dec 2018
Virtual Property Inspection Adiuster
Received calls from different inspection companies for inspections of homes
Look over photos virtually of the dwelling while assessing damage to the interior, exterior, elevations, roof, Other Structures and Contents
Wrote down scope notes and access photos from inspection to help produce
Produced Estimate in Xactimate. Quality Assist, Settle Assist were softwares that were used to assist in writing the estimate
% Partial/ Full Denial calls
Property and Fire Casualty Virtual Adjuster
• Handled complex claims
Interview homeowners once field adjuster looks at property and look over picture!
Interview or correspond with agents and homeowners to correct erron
* Refer questionable claims to investigator or field claim adjuster for investigation
• Worked with Supervisors to resolve inspection/supplement problems, improve operations, and provide exceptional customer service
• Protected company reputation and built loyal client base by working relentlessly
to resolve problems and improve customer satisfaction
• Coordinate the services of mechanics, architects, contractors, etc in order
Western General
Virtual Auto Express Claims Adjuster
Dec 2018 -March 2020
Responsible for the intake, investigation, valuation, establishment of exp
within a stipulated monetary authonty.
Ensures that all assigned claims are concluded promptly, equitably.
policy contract and in accordance with the damages presented.
Take statements from insureds. claimants. and witnesses to investigate
Contact this candidate