CONTACT INFO

214-***-****

Monique Covington

adxfff@r.postjobfree.com

CERTIFICATIONS

Texas All Lines HOME STATE 2930396

Florida All lines W931385

Oklahoma 300-***-****

Indiana 3859259

Louisianna 1042444

Kentucky 1246137

ADDITIONAL SKILLS

• Desendable consistent

• Eycellent communication skills

[verbara Written

• self starter. motivated to succeed

both individually & as a team

• organize a eirecuve perror

Monique Covington

INDEPENDEN

CLAIMS ADIUSTER

ABOUT MYSELF

Independent Claims Adjuster with multiple years of experience along with comprehensive knowledge of claims adjusting with

mara connauro ane homeowner caims from mondar contaco

closing. energetic and enthusiastic insurance professional sell

motivate to succeeo in a last paced deadline driven

WORK EXPERIENCE

AAA Of Texas

Oct 2015-April 2017

Licensed Auto Claims Adiuster

• Investigate the nature of the damage being claimed inserview wannesses to grossstonese nature onse crain and

Rain an

understanding of what occurred prior to the claim

* evaluate police reports, video footage, previous insurance claims and other information to further understand the incident

Create reports detailing the events and damage related to the claim

Research the costs of repairing the damage

• Review the claim-holder's insurance policy in order to derermine wna shouleroe

Coordinate the services of mechanics, Lienholders, banks.

order to ensure camace is renaired

• Handling accidental and weather-related homeowners commerciananoraree

Hippo Insurance

Aug 2020 - Sep 2021

Virtual catastrophe Property and casualty Adjuster

• Interview homeowners once field adiuster looks at property and received pictures of damages for company's records

• Determines veracity or claim and those circumstances warrant coverare from company before berinning nepotiations

submits claim to company for payment after settlement has been reached on

• In event settlement cannot be reached, court/arbitration may be required to

problems. improve operations. and provide exceptional customer service

Protected company reputation and built loyal cuent base by working relentlessty to resolve problems and improve customer satisfaction

Bakerie insurance co

Sept 2021- July 2022

Litigation/ Complex claims Adjuster, superior Risk Management

Canalvsis

•• Analyzed claims to determine extent of company's liability. accordance with policy provisions

• Conducted thorough and complete investigations to cather sufficient information to make informed and knowledgeable coverase and liability decisions

•• Write denial letters Reservation of sionisand other comolex corresoondener

Manage litigated and other complex or high exposure claims throush coverage analysis, investigation, damage evaluation, reserving, and resolution

Hiscox Insurance

•• ice consulative skills to ascess the chen's reeds determine the Dece insurance pin and access

Act within all ethical and compliance standards as defined and communicated by the company

Work effectively as a team plaver across all company departments to

Education

Universiv swe rien schoo

RAFATEDCAS

CONT. WORK EXPERIENCE

Florida Peninsula Insurance Corp.

Property/ Catastrophe

April 2017- Dec 2018

Virtual Property Inspection Adiuster

Received calls from different inspection companies for inspections of homes

Look over photos virtually of the dwelling while assessing damage to the interior, exterior, elevations, roof, Other Structures and Contents

Wrote down scope notes and access photos from inspection to help produce

Produced Estimate in Xactimate. Quality Assist, Settle Assist were softwares that were used to assist in writing the estimate

% Partial/ Full Denial calls

Property and Fire Casualty Virtual Adjuster

• Handled complex claims

Interview homeowners once field adjuster looks at property and look over picture!

Interview or correspond with agents and homeowners to correct erron

* Refer questionable claims to investigator or field claim adjuster for investigation

• Worked with Supervisors to resolve inspection/supplement problems, improve operations, and provide exceptional customer service

• Protected company reputation and built loyal client base by working relentlessly

to resolve problems and improve customer satisfaction

• Coordinate the services of mechanics, architects, contractors, etc in order

Western General

Virtual Auto Express Claims Adjuster

Dec 2018 -March 2020

Responsible for the intake, investigation, valuation, establishment of exp

within a stipulated monetary authonty.

Ensures that all assigned claims are concluded promptly, equitably.

policy contract and in accordance with the damages presented.

Take statements from insureds. claimants. and witnesses to investigate

Contact this candidate