MIHRET GAMBURA GALCHA
Address- ***** E BAYAUD PL
AURORA CO 80018.
Mobile - +1-857-***-****
Customer service professional with a strong background in the pharmaceutical industry, seeking a challenging position as a Customer Service Representative. Leveraging my diverse experience in providing exceptional service, resolving customer issues, and managing inventory, I aim to contribute to the success of a reputable organization. Experience:
Customer Service and Title Processing Clerk
Auto Town Inc Car Dealership, Denver, Colorado
Dates: July 2022 - April 2023
● Provided excellent customer service by assisting customers with their inquiries, addressing concerns, and ensuring a seamless car-buying experience.
● Processed documentation for vehicle sales, including title transfers, registration, and other legal requirements.
● Collaborated with internal teams, such as sales, finance, and administrative departments, to ensure accurate and timely completion of paperwork.
● Maintained detailed records of customer transactions, ensuring compliance with legal and regulatory requirements.
● Assisted in coordinating logistics and scheduling appointments for vehicle registrations and inspections.
● Acted as a liaison between customers and relevant government agencies to resolve any issues related to title transfers and documentation. Money Service and Western Union Representative
Walmart, Colorado, USA
Dates: [Nov, 2021] - [June, 2022]
● Managed money services operations, including processing money transfers, bill payments, and money orders.
● Resolved customer issues and ensured compliance with financial regulations.
● Assisted in training new employees on money service procedures and policies.
● Conducted thorough reviews of customer accounts to ensure compliance with regulatory requirements.
● Assisted in investigating and resolving potential compliance issues.
● I collaborated with cross-functional teams to implement process improvements and enhance compliance protocols.
Customer Service Specialist
Walgreens, Virginia, USA
Dates: [October, 2021] - [June, 2022]
● Provided exceptional customer service by addressing customer inquiries, resolving complaints, and processing transactions.
● Collaborated with the pharmacy department to ensure accurate medication orders and timely delivery.
● Assisted in inventory management and replenishment activities. Customer Service and Inventory Manager
Seven 11, Virginia, USA
Dates: [October, 2020] - [September, 2021]
● Managed daily operations, including customer service, inventory management, and cash handling.
● Trained and supervised a team of employees, ensuring adherence to company policies and procedures.
● Implemented strategies to improve customer satisfaction and optimize inventory levels. Customer Service Agent
Grace Pharmaceuticals, Addis Ababa, Ethiopia
Dates: [May, 2018] - [November, 2019]
● Interacted with customers in a friendly and professional manner, addressing inquiries, resolving complaints, and providing product information.
● Assisted in maintaining accurate customer records and handled transactions effectively.
● Collaborated with the sales team to ensure customer satisfaction and achieve sales targets. Education:
High School Graduated July, 2019.
Southwest Acadamy, Addis Ababa, Ethiopia
Metropoloitan Univerity Of Denver, [Denver, Colorado, USA] Dates:  - now
● Exceptional customer service and communication skills, both verbal and written.
● Proficient in using customer service software and POS systems.
● Strong problem-solving and conflict-resolution abilities.
● Detail-oriented with excellent organizational and time management skills.
● Ability to work effectively in fast-paced and diverse environments. References:
Bereket Chima +1-303-***-****
Manger at Auto Town Inc.