MIHRET GAMBURA GALCHA

Address- ***** E BAYAUD PL

AURORA CO 80018.

Mobile - +1-857-***-****

Email- adxfee@r.postjobfree.com

Objective:

Customer service professional with a strong background in the pharmaceutical industry, seeking a challenging position as a Customer Service Representative. Leveraging my diverse experience in providing exceptional service, resolving customer issues, and managing inventory, I aim to contribute to the success of a reputable organization. Experience:

Customer Service and Title Processing Clerk

Auto Town Inc Car Dealership, Denver, Colorado

Dates: July 2022 - April 2023

● Provided excellent customer service by assisting customers with their inquiries, addressing concerns, and ensuring a seamless car-buying experience.

● Processed documentation for vehicle sales, including title transfers, registration, and other legal requirements.

● Collaborated with internal teams, such as sales, finance, and administrative departments, to ensure accurate and timely completion of paperwork.

● Maintained detailed records of customer transactions, ensuring compliance with legal and regulatory requirements.

● Assisted in coordinating logistics and scheduling appointments for vehicle registrations and inspections.

● Acted as a liaison between customers and relevant government agencies to resolve any issues related to title transfers and documentation. Money Service and Western Union Representative

Walmart, Colorado, USA

Dates: [Nov, 2021] - [June, 2022]

● Managed money services operations, including processing money transfers, bill payments, and money orders.

● Resolved customer issues and ensured compliance with financial regulations.

● Assisted in training new employees on money service procedures and policies.

● Conducted thorough reviews of customer accounts to ensure compliance with regulatory requirements.

● Assisted in investigating and resolving potential compliance issues.

● I collaborated with cross-functional teams to implement process improvements and enhance compliance protocols.

Customer Service Specialist

Walgreens, Virginia, USA

Dates: [October, 2021] - [June, 2022]

● Provided exceptional customer service by addressing customer inquiries, resolving complaints, and processing transactions.

● Collaborated with the pharmacy department to ensure accurate medication orders and timely delivery.

● Assisted in inventory management and replenishment activities. Customer Service and Inventory Manager

Seven 11, Virginia, USA

Dates: [October, 2020] - [September, 2021]

● Managed daily operations, including customer service, inventory management, and cash handling.

● Trained and supervised a team of employees, ensuring adherence to company policies and procedures.

● Implemented strategies to improve customer satisfaction and optimize inventory levels. Customer Service Agent

Grace Pharmaceuticals, Addis Ababa, Ethiopia

Dates: [May, 2018] - [November, 2019]

● Interacted with customers in a friendly and professional manner, addressing inquiries, resolving complaints, and providing product information.

● Assisted in maintaining accurate customer records and handled transactions effectively.

● Collaborated with the sales team to ensure customer satisfaction and achieve sales targets. Education:

High School Graduated July, 2019.

Southwest Acadamy, Addis Ababa, Ethiopia

Metropoloitan Univerity Of Denver, [Denver, Colorado, USA] Dates: [2023] - now

Skills:

● Exceptional customer service and communication skills, both verbal and written.

● Proficient in using customer service software and POS systems.

● Strong problem-solving and conflict-resolution abilities.

● Detail-oriented with excellent organizational and time management skills.

● Ability to work effectively in fast-paced and diverse environments. References:

Bereket Chima +1-303-***-****

Manger at Auto Town Inc.

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