Administrative Assistant Customer Service

LYDIAH MUTHONI MIGWI

P.O. BOX *** – ***** NAIROBI

+254-*********

****.****@*****.***

HIGHTLIGHTS OF QUALIFICATION

• Experienced Administrative assistant, reservationist, travel consultant, counsellor, customer service and receptionist

• Hotel Front Office administration

• Elder care giver

• Counselling

• Fluently speak English and Swahili

• Microsoft suite

SKILLS AND ACCOMPLISHMENTS

• A great team player who builds open and honest relationships

• Excellent organization skills

• Patient, Friendly and positive attitude

• Exceptional customer service and communication skills

• International Guests Handling

• Customer experience skills

• Keen ability to solve Problems

• Counselling

• Medication administration

• Data capturing ( MS word, excel, proofreading, PowerPoint )

• Timely Financial Report compilation

• Plan and organize Events

• Hotel front & back office management

• Travel Consultant & Itinerary Planning

CERTIFICATIONS

• Certificate in Counselling

• Integrity Assurance

• ISO Champion

• Peer educator

EDUCATIONAL BACKGROUND

KENYA ASSOCIATION OF PROFFESSIONAL COUNSELLORS - 02/21/2011 – 05/20/2021

AWARDS

GOLD CHOICE (Guest Relations Officer 2002) – Thomson holidays & Eclipse holidays

(UK )

2nd RUNNERS UP Exemplary Performance (2006) - Kenya Revenue Authority PROFESSIONAL EXPERIENCES

• Super host (Airbnb) and events organizing (June 2021 – ongoing)

• Administrative Clerk at Kenya revenue Authority ( Nov 2007 – April 2021) a) Customer service representation

b) Handle requests and queries from importers and exporters c) Plan meetings and take detailed minutes

d) Maintain office policies and procedures

e) Data capture all financial record for station

f) Prepare and timely compile financial reports

g) Electronic filing records for audit references

h) Critical problem solving

• Care giver at Beyondscope hospital ( 2014 – 2019 voluntary )

• Head of Reception ( Feb 1999 – Nov 1999)

a. Supervise all operations at the reception i.e. cashiers, front desk receptionists, telephonists, guest relations and animation team.

b. Be in the hotel managers duty Rota

c. Organize special events for hotels international guests

• Travel consultant ( July 1989 – Feb 1995)

a. Meet and greet international guests at the airport upon arrival b. Ensure guests are dispatched in their respective hotels c. Maintain a hotel desk at the front office for easy access for guests to reach me and book their desired safaris and excursions while on holiday. d. Draft and organize tailor made itineraries for guests e. Ensure guests have a comfortable stay liaising with the hotel management Hobbies

• Travelling, cooking, camping, visiting less fortunate children and homes for the elderly, gardening and walking

Referees:

Mr. Shafkat Parvaiz

Tell: +254-*********

Email: ********@*****.***

Mukuni Githonga

Tell: +254*********

Email: ******.********@***.**.**

Contact this candidate