Customer Service Patient

AREAS OF EXPERTISE

Excellent Communicative

& Cognitive Skills

Social Interactions,

Linguistic Ability

Professional and Ethical

Practice Knowledge

Customer Management

Motivational Expertise

PERSONAL SKILLS

Careful, Precise, free from

error, watchful, ready to

act

Good moral understanding

of right & wrong

Practical views/policy,

truth/detail, presenting

people/scenes as they are

Enjoy working/being with

people

Perform tasks in the fastest

and simplest ways that they

can be done

PERSONAL DETAILS

Lubna Safa

Doha, Qatar,

Passport: K4789220

Married

Ph: +974-********

***********@*****.***

DOB: 05/01/1989

Nationality: Indian

Lubna Safa

Medical Pharmaceutical Specialist

SUMMARY

Patient service oriented pharmacist with B-Pharma & 2 years of experience. Exceptional organization skills, strong interpersonal communication ability, and extensive knowledge of medications and their use. Excellent track record of maintaining positive relationship with customers, pharmaceutical representative, manufacturers, medical professionals, health care organization and Insurance providers.

SKILLS:

Excellent communication and active listening skills to ensure that patients and customers understand their medications and how to take them.

Ability to hear and understand what others are saying, and oral expression skills that allow me to explain a complicated topic in a simple way that they can understand.

Strong sensitivity to problems that may arise when issues with prescribers, patients or drug companies are present.

Intense focus and attention to detail to minimize mistakes and unnecessary expenses for both the drug companies and the pharmacy.

Instructing skills that allow me to teach others how to do things better rather than just doing jobs for them.

EDUCATION

Bachelor Pharmacy (Shadan College of Pharmacy, 2014)

HSC (St Ann’s Jr College, 2007)

SSC (G Pulla Reddy High School, 2005)

CORE COMPETENCIES:

* Prescription Processing * Medication Inventory Management

* Pharmaceutical Calculations * FDA Compliance

* Customer service & relationship * Drug classification and safety

* Medical & Pharmaceutical Terminology

WORK EXPERIENCE

Pharmacist N.S. Medical & General Store 06/13’ to 06/16’ PROJECT (Team Size 5)

Evaluation of Wound Healing Activity of Petroleum Ether and Metabolic Extracts of Leaves of BASELLA RUBRA”

ACHIEVEMENT

1. Won a quiz conducted by Persistent Company in KMIT. 2. Achieved second prize in essay written competition conducted by little star high school.

3. Got 1st prize in painting competition held at Shadan College of pharmacy.

TECHNICAL SKILLS

Analyzing Information,

Administering Medication,

FDA Health Regulations,

Pharmacology,

Managing Processes,

Legal Compliance,

Productivity,

Quality Focus.

Lubna Safa

Medical Pharmaceutical Specialist

ROLES & RESPONSIBILITIES

• Preparing medications by reviewing and interpreting physician orders

• Detecting therapeutic incompatibilities.

• Dispenses medications by compounding, packaging, and labeling pharmaceuticals.

• Controls medications by monitoring drug therapies; advising interventions.

• Completes pharmacy operational requirements by organizing and directing technicians' work flow;

• Verifying their preparation and labeling of pharmaceuticals; verifying order entries, charges, and inspections.

• Develops hospital staff's pharmacological knowledge by participating in clinical programs; training pharmacy staff, students, interns, externs, residents, and health care professionals.

• Maintaining records for controlled substances

• Removing outdated and damaged drugs from the pharmacy inventory

• Advising management on needed actions

• Protects patients by adhering to infection-control protocols.

• Maintains safe and clean working environment by complying with procedures, rules, and regulations.

• Contributes to team effort by accomplishing related results as needed.

Contact this candidate