Support Representative Customer

Michelle Scott

Haines City, FL ***** 407-***-**** **********@*****.***

Professional Summary

Enthusiastic Customer Support Representative eager to contribute to team success. With 5 years of experience in vacation rental property management, I seek to expand my horizons with a growing organization by utilizing my knowledge to become a great asset within an expanding company.

Skills

●Property/Sales management

●Basic Construction Knowledge

●Maintenance knowledge

●Problem Solving

●Strong Communication

●Relationship development

●Real estate law

●Microsoft Outlook

●Time Management

Work History

Sales Trainer, 01/2017 to 12/2021

Great Ocean Condos and Homes – Heathrow, FL

●Promote positive relationships through proactive attention to concerns for over 300 properties.

●Promptly resolve tenant complaints/concerns.

●Compiled maintenance and repair requests to owners and reached out to local contractors for work order completion.

●Deliver emergency 24-hour on-call service for tenants on property issues.

●Educated customers on promotions to enhance sales.

●Maximized rental income while minimizing expenses through effective planning and control.

Realtor, 08/2014-03/2016

Executive Realty of Florida – Orlando, FL

●CRM database through Salesforce

●Professional representation with buyers and sellers throughout purchase/sale process.

●Effective negotiation and communication between buyers and sellers for smooth closing process.

●Lead prospecting through cold calls, door knocking, mailers, etc.

Disaster Housing Inspector, 2011-2012

FEMA – Various Locations

●Traveled to catastrophic disaster site locations

●Met with applicants, verified application information with documentation

●Recorded damages with documented photos and measurements

●Submitted application electronically back to FEMA for emergency public disaster financial assistance

Education

Associate of Arts: Business Administration, 05/2017

Seminole State College of Florida - Sanford, FL

Community Association Manager, 07/2020

Prolicense - License Number CAM53898 Expires September 30, 2022

Contact this candidate