Mechanical Engineer Customer Service

SYED SHABAB AKHTER

House no A-**, Sector –B, Sadat-e-Amroha Society,

Gulzar-e-Hijri, Scheme-33

Karachi, Pakistan.

Voice: 033*-*******, 031*-*******

Email: ************.***@*****.***; ******.***@*****.***

OBJECTIVE

“Seeking a challenging position in a progressive organization with an aim to contribute positively towards the objectives of the organization to the best of my capabilities and to develop my professional skills”

PROFESSIONAL PROFILE

Professional Mechanical Engineer with Extensive experience of 12 years of Vast Experience with Pakistan’s largest Home Appliances and consumer electronic industry (Dawlance) at different positions including Zonal Head Customer Services. Comprehensive Experience in Service Operations, Repair and Maintenance, Customers Services, Service Quality, Spare Parts, Franchise development and Operations, Dealers and Associates management, Inventory and Defective Stock Management in Domestic Appliances and consumer electronic industry.

Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organizes, and supervises the work of others.

Leadership, Good experience in project management and team co-ordination, deep understanding of the design process from initial concept to end product.

Cost Management, Time Management, Quality Management, Contract Administration, Safety Management.

Excellent written and verbal communication skills, with an eye for detail.

EXPERIENCE (14 YEARS)

Barrel Technical Services : Jan. 2011 – Now

(DHA Karachi)

Sr. Manager Technical

Oversee and manage all project details of assigned projects to include, but not limited to, staffing, materials, scheduling, projections and related areas

Manage and monitor project budgets, costs and expenditures

Work with internal Company staff and departments on a variety of tasks associated with estimating, pre- and post-negotiations and other areas as required

Review contracts for scope, detail and requirements

Identify deficiencies, issues and concerns

Develop and/or review job checklist

Initiate and/or identify equipment, supplies and/or materials to be purchased

Research and price details of equipment, materials, subcontracts and other project-specific financial needs

Review specifications, drawings, blueprints, schematics and other documents

Determine that appropriate quantities of materials and supplies have been identified

Review budgets for validity and correctness

Prepare, review, analyze, assess, modify and/or present a number of billings, statements and other accounting-related forms

Review job reports and subcontractor status

Dawlance Pvt Limited: June, 1998 to January 2011

Zonal Manager Customer Services

Responsibilities can be summarized as follows

Strong follow up with Branch Managers for their monthly and annual KPI achievement

To discussed and resolve all critical Field, W/S, and CWS and franchises Complains and give input to Head of Customer Service Operations policy guideline

To Visit branches for reviewing and evaluate branch performance

To visit Franchise and CWS along with BMCS for franchise and CWS evaluation and development

Helping Branch to identify weak areas and plan for improvement

Training Conduction on Existing Course and development of New course

To promote relations with Sales dealer and parts dealer in order to improve the goodwill

To plan New sale scheme, Products(Services) development, and ensure Customer loyalty

To verify the WI implementation and give recommendation of any changes required

Manage all after sale service complaints and resolve them as per the standard timeline.

Visit dealer on regular basis and ensure that all the dealer related problems are being solved timely.

Maintain good relations with customers and provide them satisfactory services within policy framework.

Identify new potential business areas for Spare Parts Sales.

Increase of part sales and expansion of part dealers’ network in the assigned territory. Maintain proper inventory of parts for smooth operation of branch

Control warranty cost & expenses and ensure profitability

DESCON ENGINEERING PVT LIMITED: Jan, 1996 to January 1998

Construction & Planning Engineer

(ICI PTA Karachi & ICI TPA Sheikhupura)

Responsibilities can be summarized as follows

Preparation of monthly progress reports, efficiency reports, resource & consumable reports.

Project budget report and cost analysis reports and cash flow statements.

Preparation of manpower requirement schedule, consumable requirement schedule, material requirement schedule.

Preparation of monthly progress invoices.

Preparation of BOQ of insulation and painting of overall plans.

Preparation of monthly and weekly schedule of piping and equipment.

Involve in erection of M.S piping and S.S piping of different bores.

Involve in hydro-testing and reinstatement of overall piping.

Preparation of rigging study of different heavy lifts equipment to ensure the safely installation of equipment.

DESCON ENGINEERING PVT LIMITED: July, 1995 to January 1996

Construction & Planning Engineer

(Bin Qasim Thermal Power Station)

Responsibilities can be summarized as follows

Preparation of erection procedure of condenser, main cooling water system, turbine hall extension, crane girder with rails, sea water screening plant and so on.

supervising the erection of different equipment ( Rotary and stationery)

Took participation in daily look ahead meeting with client and technical supervisor up to their full satisfaction.

To prepare management report job status and monthly production summaries.

Expediting the job throughout production line and shooting problems.

SQEP (Software Quality Evaluation Program) data is provided & forwarded for inclusion on SQEP database.

Allocate tasks on the basis of personal competency, complexity of the task & Risks Involved.

Monitor timekeeping. Ensure Start/Finish times, Meal break & rest break times are adhered to.

Coordinate work activities & prioritize tasks.

Collate progress information from foremen/workforce on a daily basis and submit to planning dept.

Perform daily inspections of ALL work areas to ensure 'General Safety' and confirm high standards of 'Housekeeping' are being maintained.

QUALIFICATION

Bachelor of Engineering from NED Engineering & Technology Karachi, in the year of 1994.

Intermediate from ST. PATRICK’S COLLEGE Karachi, in the year of 1989, achieving 1st Division, A- Grade with 76% in Science from Karachi Board.

Matriculation from Govt APWA Boys Secondary School in the year of 1986, achieving 1st division, A- Grade with 78% from Karachi board.

COMPUTER SKILLS

Internet Urdu Typing

Adobe Photoshop Windows Movie Maker

MS- Office Adobe Premier

Computer Proficiency: Proficiency Level

Operating System: Windows 98 2000, XP, 07. Excellent

Word Processing 98/ 2000/ XP Excellent

Urdu Typing Excellent

MS- Office Excellent

Soft Presentation Office 2000/XP/ Internet Excellent

Extensive knowledge of Search & retrieval of information through web browsers. Excellent

PERSONAL DETAILS

Date of Birth 01st JULY 1970.

Marital Status Married

Religion Muslim

Languages Urdu, English, Punjabi

NIC Card Number 42201- 6142723-1

Nationality Pakistani

Domicile / PRC Karachi (Sind)

REFERENCES

Reference will be furnished upon request.

Contact this candidate