Customer Service Account Manager

Jeremy Cioe–Senior Field Account Manager

Chandler, AZ Phone: 847-***-****

LinkedIn Profile Email: ******.*.****@*****.***

PROFESSIONAL PROFILE

Results-producing professional with extensive experience in sales, account management, relationship building, and account growth. KEY QUALIFICATIONS

Proactively developed constructive relationships with a broad group of clienteles and established a cooperative climate across multiple departments/levels to achieve organizational goals. Instrumental in building impeccable pipelines, overseeing large territories, and expanding accounts. Excellent interpersonal skills with the proven ability to maintain professionalism and tact in high-stress situations. A highly knowledgeable and pragmatic leader who can see the bigger picture to assess organizational opportunities that foster greater profitability effectively. SKILLS

Multitasking & Prioritizing Presentation & Facilitation Customer Service Motivational Leadership Executive Negotiations Relationship Building Effective Communication

Cross-Functional Collaboration

Account Management

Sales Support & Revenue Growth

Consultative Selling

Interpersonal Skills

CORE COMPETENCIES

Leadership: Demonstrated success as a leader with excellent initiatives inherent in eliciting a team's best quality with a commitment to the highest service levels. Leads by example with ethics and integrity. Business Development: Builds customer relationships to effectively market a broad range of portfolio products and drive the incorporation of available products and services.

Interpersonal Skills: Excellent communication skills via e-mail, over-the-phone, and in-person. Maintains professionalism, especially under high-pressure situations. Can positively and successfully diffuse a stressful situation. Customer Service: Inherent customer service oriented with proven success in handling sensitive situations and cultivating a rapport with even the most difficult personalities. PROFESSIONAL CAREER EXPERIENCE AND ACCOMPLISHMENTS Strategic Channel Manager West, Code Corporation 2022-Present

• Identify, acquire, and secure new Channel partners and sales channels for the company while overseeing a team of Channel specialists to manage operations.

• Establish and manage the relationship with channel partners called on names Healthcare accounts in the Western United States hospitals and VA.

• Lead the creation of sales methodology and demand strategies, and guide to help new channel partners, as well as existing partnerships succeed.

• Generate revenue from channel partnerships; surpass the $9 million target for the fiscal year 2022 by $1.5 million; average hardware and services TCV is $60k.

• Oversee the management of Tier 1 Channel partners, including SHI, Connection, Zones, and Insight at the Corporate and branch levels.

Inside Sales Commercial Representative, Veeam 2018-2022

• Executed strategies to ensure successful sales closure; met and surpassed the annual quota of $2 million; typical revenue mix was 80% from growing existing accounts and the remaining 20% for new logo business.

• Employed the aid of internal resources and executed effective prospecting efforts to identify, qualify, and target prospects within the territory.

• Built and managed working relationships with manufacturers and distributors to gain technical knowledge and keep up with improvements within the industry.

• Functioned as the primary point of contact for partner-led sales activities, performed all tasks in alignment with established company policies and procedures, resulting in the achievement of the Veeam 2020 Grit Award.

• Generated volume business pipeline and managed a F500 Client base in OR, WA, and AK for Healthcare, State, and Local Governments.

Influential Communicator Critical Thinker Confident Decision Maker

Jeremy Cioe– Senior Field Account Manager

Phone: 847-***-**** Email: ******.*.****@*****.*** PROFESSIONAL CAREER EXPERIENCE AND ACCOMPLISHMENTS Senior Account Manager, MicroAge 2015-2018

• Developed, maintained, and fostered relationships with key accounts that produced $3 million in annual sales revenue at 16% gross profit; drove client retention, upsell, and customer satisfaction.

• Implemented strategic plans to grow accounts; set up meetings; conducted cold calling and assessed client needs; facilitated contract negotiations and leveraged sell features and benefits of products and services to ensure high customer satisfaction.

• Worked daily with Engineering, Services, and Marketing team to develop solutions to complex issues, drive requirements for product or service enhancement as needed, and assess the efficiency of marketing campaigns.

• Ensured the maintenance of superior customer service levels, operational excellence, and service insights, and conducted ROI and TCO calculations, to show the value of client investment.; recognized opportunities for account growth with target markets which included government, commercial, healthcare, retail IT Directors, CFOs, owners, and key decision makers.

• Oversaw and managed all aspects of new business development for backup software, networking, servers, ISPs, and telephony in the national territory.

Senior Account Manager, CDW 2014-2015

• Led business development and account management for storage, backup, software, and networking solutions in a San Diego and Southern California territory.

• Identified and followed up on leads by cold calling, qualified leads, assessed client needs, and ensured successful sales closures; leveraged consultative sales techniques to sell products and services, including features and benefits of products and services.

• Provided support to the sales team to facilitate the realization of sales targets; led the implementation and execution of strategies to increase revenue; increased revenue from $200,000 to $1.8 million within one year.

• Maintained knowledge and understanding of the company’s product and service offerings, including industry trends and competitors, and resolved client issues for enhanced satisfaction.

• Created and managed relationships with new and existing customers; spearheaded the development and execution of plans to grow client accounts.

Senior Account Manager, CDW-G 2011-2014

• Handled the creation and management of 250 state and local Government accounts in Alaska and Hawaii, ensuring the timely resolution of complex account issues.

• Established contact with prospective accounts via cold calling, meeting with clients to understand their needs, and selling products and services leveraging consultative sales techniques.

• Identified business opportunities and successfully broke into multiple government accounts by leveraging multiple contracts such as NSAPO, WSCA, GSA, and NIPJA.

• Oversaw the analysis of sales performance metrics and KPIs to determine improvement areas and reviewed client feedback to improve customer experience.

• Led the execution of effective sales strategies, increasing revenue from $250,000 to $4.8 million in three years with an average Gross Profit of 14%.

EDUCATION

Bachelor of Science, Business Data Analytics, Arizona State University (in progress) CERTIFICATIONS

VMware VSP

Veeam VSP

HPE Sales Certified

AWS Business Professional

Data Certification, MicroAge

An Annual Certification with Modules Focused on the Following IT Practices – Virtualization, Telephony & UCaaS TECHNICAL SKILLS

Salesforce, Data Security & Disaster Recovery, Cloud Computing Strategies, Virtualization, Telephony & UCaas, CRM Systems Drove Sales Through Prioritization Workflow

Prospective Customer Connect & Build Trust Demonstrate Value Alignment Close the Deal Customer Retention

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