Pharmacy Technician

Francesca Pierre

******************@*****.*** 857-***-****

EDUCATION

Southern New Hampshire University, Online- Bachelors of Science in Healthcare Administration with Concentration in Healthcare Information Management

August 2020 to Present

RELEVANT COURSEWORK

Manchester School of Technology, Manchester, NH - Health CTE Program

● Learned medical terminology, medical procedures, medical systems/charting, and procedures, which include taking and recording vital signs, communicating pertinent findings, making medical beds, etc. LANGUAGES

● Korean — Proficient

● French — Proficient

● Haitian Creole — Advanced

PROFESSIONAL EXPERIENCE

CVS Pharmacy, Manchester, NH - Registered Pharmacy Technician September 2022 to Present

● Deliver customer service in a high-paced environment by answering phone calls, helping customers reprocess their prescriptions, add their insurances to their profiles and providing their prescriptions.

● Prioritized promptly, counting, filling, and tagging prescriptions by their promised times.

● Providing information in conversation with insurances, prescribers, and patients. Starbucks, Boston, MA - Barista

December 2021 to September 2022

● Deliver quality customer service by maintaining knowledge of the menu and efficiently processing customer’s transactions

● Prepare and serve specialty coffee drinks, teas, baked goods, and other food items to customers

● Maintain inventory and cleanliness of store by replenishing supplies and sanitizing spaces R&L Carriers, Manchester, NH - Billing Clerk

August 2021 to November 2021

● Prioritized urgent needs of customers by multitasking between answering the phone and other administrative tasks

● Secured 20-40 delivery appointments per day

● Managed phone lines, conducted calls, and left messages for customers to schedule delivery appointments

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