Admin. Supervisor/Customer service with 7+ yrs relevant experiences
Resume:
JAIREENE T.AGPOON
CONTACT
PHONE:
EMAIL:
***********@*****.***
PROFILE SUMMARY
Administrative Supervisor
with 7 years of experience
managing office functions.
Providing excellent level of
support to office
management and clients, &
acting as a liaison between
departments.
Able to work well under
pressure and collaborate with
a team.
Seeking to apply my detail-
oriented capabilities and
adaptable characteristics to
fulfill the company`s working
demands.
SKILLS:
Excellent communication skills
Customer service negotiation skills
Organizational skills
Computer skills
Database management
Time management
Attention to detail
Decision making skills
Team player
PROFESSIONAL EXPERIENCES
M/S AL SAYEGH AUTOMOTIVE- ABU DHABI, UAE
Administrative Supervisor/Service Advisor-(October 2020 till date)
Performing a wide variety administrative responsibilities and customer service
Handling office correspondence, maintain up to date records, screen phone calls, taking messages and routing calls if necessary
Drafting and preparing memos, estimates and proposals.
Manages the evaluation and feedback from customers
Provides introductory training to new recruited service staff.
Maintains office calendars which include scheduling appointments, arranging vehicle pick-up and drop-off.
Manages Service center daily activities, modifying database & directing vehicles to available technicians.
Consulting with mechanics regarding vehicle maintenance and possible alternatives to expensive repairs
Dealing with car insurances for customer claims and upselling company service packages
Exercise and ensuring good client’s relation as a vital role in increase of sales.
HUTA HEGERFELD SAUDIA LTD-ABU DHABI, UAE
Admin /Accounts Assistant- March 22, 2020-October 2020 Responsibilities:
Providing administrative support to accounts department
Ensures that payments, invoices and records are on track
Managing petty cash transaction and files.
Clerical tasks which includes data entry, handling phone calls, emails.
M/S. AL SAYEGH AUTOMOTIVE L.L.C- ABU DHABI,UAE
Admin assistant/Junior Service Advisor-(September 2016 –March 19, 2020)
Responsibilities:
Greet customers and address their concerns on a timely manner
Opening job card thru a system with all the necessary information
Maintain customer database, update of records on a daily transaction.
Interact with customers regarding quotations and taking approvals
Promoting different company services for customer awareness and to generate sales.
Dealing with car insurances for customer claims
Ensure all documents are well organized for easy traceability & all policies and procedures required by the company are strictly met and complied.
Manage the entire office during tenure of duty.
EDUCATIONAL ATTAINMENT
Saint Paul University Philippines-June 2000-March 2004 Bachelor of Science in Business Administration
PERSONAL INFORMATION
Nationality: Filipino
Date of Birth: June 20, 1983
Gender: Female
Religion: Christian
Civil Status: Married
No. of Children: 4
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