Larry M. Shapiro

**** *** *********

Palos Verdes Estates, Ca. 90274

Cell - 310-***-****

adxf3p@r.postjobfree.com

SUMMARY

Technical Manager with more than 20 years’ experience in Information Technology, Project Management

and Problem Solving, who has been responsible for a business unit of 10,000 employees and budgets of

more than $4M. A planner with a track record in customer satisfaction as exemplified by successful high

profile projects.

ACCOMPLISHMENTS

• Human Resources Lead that pioneered and achieved a reduction in costs of 20% and cycle times

by 50% leveraging the PeopleSoft product.

• Executed Six Sigma project involving sales and marketing of repurposed computers which still

generates $100,000+ annually for Business Unit.

• Managed $1M annual marketing budget which increased sales by 15% and which implemented

new and improved ways of bringing the many different products to market.

• Developed and chaired public seminars to educate the user community on computer trends and

issues as well as being an accomplished teacher & trainer in the use of computer systems and

business applications.

• Collaborated with technical and creative personnel to develop sales strategies and supporting

materials. Extensive Vendor Management and UAT initiatives.

• Improved customer satisfaction by streamlining processes and developing programs to improve

on inefficiencies, which resulted in faster response times of responsible parties.

WORK EXPERIENCE

Raytheon – El Segundo, Ca. 2007 – 2/2014

Senior Business Process Analyst

2010 – Present. Collaboration Manager

• Responsible for Business Unit of 10,000+ employees as it pertains to Email delivery, Cloud

computing, Video Teleconferencing, Vendor Management, UAT, Mobility devices, Helpdesk,

helpdesk scripts and developed\implemented Service Catalogs.

• Developed Statement of Work (SOW) contracts with suppliers, Inter-Organizational Transfers (IOTs),

RFPs and overseeing annual $3M budget.

• Project Manager for delivery of large Digital Signage projects, which were on time and under budget,

with very high customer satisfaction. Included live and recorded audio\video systems. Included Web

based content and digital media.

• Partnered with engineering, legal and communications departments to develop produce and

implement IT initiatives, such as Disaster Recovery and ITIL processes.

• Produced Metrics to indicate performance trends and cost analysis for leadership.

• Participated and led various enterprise wide teams, including acquisition integrations.

2007 – 2010 Computer Framework Manager

• Responsible for $4M annual budget maintaining a computer inventory for 10,000+ employees.

• Oversaw and coordinated annual donation event at Dodger stadium which rewarded high achieving,

low income high school graduates going to Ivy League universities.

• Developed and chaired large team meetings with customers, business partners and internal

employees.

Northrop-Grumman - Century City, Ca. 1991 - 2007

Human Resources Project Manager

• Human Resources lead, instituting Project Management & Six Sigma skills streamlining Security

procedures and Ad Hoc reporting. Functioned as HRIS SME.

• Developed Business Cases and Project Plans. Led and Communicated with multiple Functional and

Technical teams involving major changes to corporate wide systems.

• Helpdesk Manager maintaining SLAs which responded to wide range of technical issues.

• Implemented HIPAA, EDI & Sarbanes-Oxley procedures for Federal governmental compliance

issues.

• Responsible for Security Administration, reports for EEO, Vets100 and Labor Statistics, utilizing the

Query tool, to government agencies, business proposals and interoffice initiatives.

Mitsubishi Electronics - Torrance, Ca. 1/1986 – 6/1991

Trade Show Coordinator

• Planned and coordinated tradeshows, conferences seminars and sales events throughout the USA and

Canada.

• Oversaw development, layout and implementation of event materials including booth displays,

signage and pamphlets.

• Developed and instituted marketing materials used by Vendors and Sales department.

• Helped sales team with knowledge on all aspects of product line and considered a primary source of

information regarding the various products.

Education

• University of Florida Gainesville, Fl. B. A.

• UCLA - Westwood, Ca. IT Extension courses

• Project Management Academy

Professional Development

• ITIL V3 Certified

• Six Sigma Specialist

• PMP Certificate

• Green Belt Trained

• PeopleSoft Certifications - 8.3 & 8.9 Query, Security & PS Tools

Technical Skills

Software Expertise: Word, Excel, PowerPoint, Access, MS Project, Visio, Windows, iOS, SAS,

Outlook/Exchange, Agile, SharePoint, Hyperion, IE, PeopleSoft, Citrix, HTML, VMware, SAP, WebEx.

Hardware Expertise: PCs, Macs, Laptops, Servers, LAN, Switches/Routers/Hubs, TCP/IP, FTP, Network

Connectivity, Ethernet, Firewalls & Helpdesk, Linux\Unix, Polycom, VOIP.

Exceptional Problem Solving Skills

A+ Certified

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