Member Team Workers Compensation

Alicia Mendoza

Antioch, CA 510-***-****

**********@*******.***

Human Resources Administration

Regulations and Compliance HRIS Employee Development and Training

Human Resources leader with expertise in all facets of building a high-performing workforce, including employee engagement, auditing and legal compliance, employee relations, internal communications, development programming, and working with employee unions. Proven success supporting change management initiatives, technology implementation, and corporate strategies to ensure success. Knowledgeable of state and federal regulations, HR best practices, benefits and compensation administration, recruitment and retention strategies, and HR tools and technologies.

Labor/Employee Relations

Organizational Development

Leadership and Management

HR Best Practices

Recruitment and Retention

Workers Compensation

HR Policies and Procedures

Benefits Administration

Employee Engagement Events

Onboarding and Offboarding

Disciplinary Procedures

Staff Training and Mentoring

PROFESSIONAL EXPERIENCE

National Veterinary Associates (NVA), Remote 12/2022 – 5/2023

Coordinator, HR Operations

Continued previous role upon acquisition.

SAGE Veterinary Centers (acquired by NVA), Remote 12/2021 – 12/2022

People Operations Coordinator

Doctor Liaison; provide exemplary support to both Veterinarian’s and Human Resources.

Administer employee lifecycle processes.

Generate monthly reports for employee benefits.

Collaborate with local stakeholders and HR to route/resolve sensitive issues, coordinate compliance/administrative considerations, needs identification, planning, execution of organizational development, training, and wellbeing.

General assistance with People & Culture requests, programs, and employee service responsibilities.

Workers Compensation administration.

Marine Spill Response Corporation, Concord, CA 4/2019 – 12/2021

Human Resources Administrator

Provide human resources support throughout the Pacific Region (CA, WA, OR, HI) for a 130-person emergency response team.

Orchestrate all stages of the employee lifecycle to enhance and maintain a competent and productive workforce.

Supervise direct report for support administration.

Regularly provide subject-matter expertise while ensuring compliance with MSRC policies and programs.

Develop strong relationships across leadership/corporate HR and a trusted advisor to employees displaying high levels of integrity, confidentiality and discretion.

Administer medical surveillance, drug testing programs, leaves of absences and review timesheets for accuracy.

Navigate through Covid pandemic providing support, contract tracing, flexibility and compassion.

BISHOP-WISECARVER, Pittsburg, CA 10/2017 – 4/2019

Human Resources Generalist

Oversee human resources support for 50-person team, including implementing secure OneDrive paperless storage solution, leading HRIS technology rollout, and managing monthly HR newsletter.

Improved onboarding procedures, resulting in 0% turnover rate for new hires from October 2017.

Lead successful employee engagement efforts, including internal communications, employee surveys, recognition activities, and company events.

Manage annual benefits open enrollment activities, including employee communications; and oversee new hire and termination processing. Responsible for workers compensation claims and OSHA compliance, I-9 verification, and 401K administration.

Lead corporate recruitment efforts, including creating hiring plans, writing position descriptions, screening applicants, and participating in interview panels. Partner with employment agencies, complete background checks, communicate with applicant references, and complete formal employment offers.

YUPANA, INC., Walnut Creek, CA 4/2016 – 10/2017

Human Resources Manager

Managed all human resources functions for 180-member team, including recruitment, onboarding, and training. Supported managers in all employee relations issues, including performance management and disciplinary actions. Designed and created monthly HR newsletter.

Oversaw talent acquisition, including posting job openings and managing interview selection process.

Developed HR policies, updated employee handbook, and managed employee relations issues, including resolving employee complaints, conducting investigations, maintaining records, and representing company at hearings. Ensured full legal compliance with all applicable laws and requirements.

Led employee training and career advancement efforts, developing new strategies and programs designed to improve talent development opportunities and overseeing annual compliance training.

Oversaw administration of all compensation, benefits, performance management, employee engagement events, and safety programs. Managed I-9 compliance and immigration paperwork (TN, H1B, OPT, and J1 requirements).

COCA-COLA REFRESHMENTS USA, Benicia, CA 5/2006 – 4/2016

Supervisor, Human Resources Processes, 11/2007 – 4/2016

Led efforts to improve policies and procedures and ensure compliance, including the roll-out of new time and attendance policies designed to improve accuracy. Assisted in preparation for litigation and mediation efforts.

Conducted payroll, timekeeping, and compliance audits for 42 facilities. Created detailed audit reports and facility action plans.

Coached supervisors and administrators on company policies and federal and state laws. Led staff compliance training.

Human Resources Representative II, 5/2006 – 11/2007

Provided corporate human resources support, including leading onboarding and employee exit procedures, overseeing health and benefits initiatives, assisting with legal investigations and subpoena administrations, and implementing affirmative action and EEO goals.

Conducted payroll and timekeeping audits, including collecting data, tracking improvements, preparing reports, and facilitating review boards. Ensured compliance with state and federal laws.

Assisted in rollout of updated corporate objectives, policies, and procedures.

EDUCATION & CREDENTIALS

Professional Human Resources Certification (PHRca), HR Certification Institute, 2018

Advanced Human Resources Management, California State University – Hayward, 2004

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