Customer Service Senior Recruiter
Resume:
CALEB A. VANCE
***.*******@*****.***
LEADERSHIP PROFILE
● Dynamic leader with 10 years of customer service and management experience.
● Goal-oriented student-athlete with a strong work ethic and the ability to successfully balance multiple tasks and priorities.
● Resourceful professional who possesses the ability to work within the budget and adapt to frequent and unexpected changes. Oversaw Recruiting Operations which ran at 20-66% growth over prior year.
● Results-driven achiever with the proven ability to lead cross-functional teams, initiatives, and projects of various sizes.
● Arculate, adaptable communicator who interacts and builds trust relationships with various levels of personnel and customers.
PROFESSIONAL HISTORY
Tall Brown Dog LLC. Det, MI Feb 2016 – Present
Director of Recruitment Metro Detroit Market Sep 2020 - Present
● Lead and manage a team of Recruiting Managers while overseeing the full cycle of talent acquisition and ensuring the organization's staffing needs were met effectively and efficiently.
● Lead all aspects of a $20+ million operation while managing a staff of 23 recruiters/support staff members within the Metro-Detroit area.
● Three Time Recipient of the “Fastest Growing Region Award” in company. Currently on track to win this award again
(operating at 30% growth over prior year)
● Develop and implement recruitment strategies and processes that result in a significant increase in the quality and quantity of candidate pipeline.
● Responsible for managing and overseeing business development, account management, recruitment, sales negotiation, profit & loss, budgeting, forecasting, and branch operations.
● Ensure Region’s profitability by reviewing various financial reports on a weekly/monthly basis.
● Build strong relationships with key stakeholders, including hiring managers and executives, to understand their talent requirements and align recruitment efforts with organizational goals.
● Develop company policies and standard operating procedures
● Successfully integrated applicant tracking systems (ATS) and other recruitment technologies to streamline processes and improve overall efficiency
● Hire, train, and develop internal team of high-performing Recruiting Managers, Account Managers, Business Development Managers, and Recruiters
● Evaluate staff members via quarterly and annual reviews based on KPI metrics plus skills and competencies Branch Manager Aug 2019 - Sep 2020
Manages Opened Ann office Arbor staff location by recruiting, and grew scheduling, it into a multi-and measuring million dollar work selling results Branch
Lead through example and sets positive and energetic work environment
Organizes office operations and procedures while supporting sales, accounting, and management communication
Coordinates employee training, scheduling, and ensures company policies are being followed
Identifies areas of weakness and encourages employees to improve in such areas
Implements office policies to provide consistent customer service and client retention Senior Recruiter Mar 2016 - Aug 2019
● Recruit qualified candidates for various positions in a vast majority of professions
● Source talent using multiple job boards, and resume databases for skilled and qualified candidates. Review and format candidate’s resumes and conducted onboarding and screening with all qualified candidates
● Conduct phone screens for potential candidates
● Interview and prep/coach candidates before scheduling interview with client
● Educate candidate on contract terms, negotiate salary and conditions
● Human Resource Development - Certified Staffing Professional (State & Federal Employee Laws & Regulations) Power Home Remodeling Group Southfield, MI
Outbound Marketer Feb 2015 - Feb 2016
● Managed marketing team as a Senior Outbound Marketer, engaging in Face-to-Face marketing and performing sales presentations.
● Individually generated over $1M in sales over a one year period.
● Displayed exceptional communication skills and developed numerous marketing and sales strategies and techniques.
● Rapidly built rapport with clients and served as a consultant and liaison for the company. EDUCATION
M.A. Communications – GPA 3.5 - Eastern Michigan University, Ypsilanti, MI B . A. Communications/Marketing – Eastern Michigan University, Ypsilanti, MI COLLEGE ACTIVITIES
Football Player – Eastern Michigan University (Division 1A student-athlete)
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