Experience Summary

I have over * years of experience between telecommunications and IT as a Satellite Technician, Help Desk, Network Administrator, and Network Operations Specialist. My direct experience includes providing technical support and troubleshooting to network, and/or systems hardware and software; provide customer service to client; providing timely updates and closure to client requests and issues. I am currently pursuing a Bachelor’s Degree in Network Engineering and Security, while planning to achieve a CCNP certification.

Skills

Hardware and Software Configuration and Management (7 years)

Remedy (1 year)

Network Operations (7 years)

Cisco CLI (7 years)

Tier 1 and 2 Support (7 years)

LAN/VLAN/SATCOM (7 years)

NIPR and SIPR Environments (9 years)

BMC Remedy (1 year)

Tools and Technologies

Hardware: Switches and Routers (CISCO)

Systems: 2960, 3800, 4400

Protocols: TCP/IP, DHCP, DNS, OSPF, RIPV2, EIGRP

Software: MS Office Suites 2007, 2010

Experience with: CISCO Routing, CISCO Switching, Cisco CLI, Cisco Call Manager, Cisco IOS, Microsoft Exchange, Telnet, WireShark

Familiar with: ITSM, VMware, VLAN

Education

Western Governors University

oBachelors of Science in Network Engineering and Security, [projected grad. 05/2026]

Certifications

Cisco Certified Network Associate 200-301 _CE [04/2023]

CompTia Security+ _CE [02/2022]

IAT Level II

Cisco Routing and Switching Course [2020]

Work Experience

GDIT

Ali Al Salem, KW

08/2022 – Present

Satellite Tech II, supporting 386 ECS

Performed Preventive Maintenance on equipment.

Use technical knowledge to troubleshoot issues that occur.

Works with team members to ensure timely solutions to customer’s issues.

Operate on DKET terminal that connects to GEO Satellite.

Simbacom Enterprise LLC

Prince Sultan AB, SA

04/2021 – 07/2022

SatCom FSR, supporting 368 ECS

Hands on experience installing, monitoring, and maintaining O3b terminals (1.2m and 2.4m).

Support AFRICOM and AFCENT sites.

Communicated between Customers, Project Managers, and AFCENT on status of equipment.

Carried out preventive maintenance, troubleshot, and documented any findings.

Performed scheduled and unscheduled maintenance.

Operated on terminal that connected to MEO satellite.

Apex Systems/ Leidos (temp to permanent)

Hill AFB, UT

04/2020 – 03/2021

UC Tier 1 Engineer/ Network Support Analyst Lead, supporting DISA

Troubleshot connectivity issues with customers in a Network Operations Center environment by providing guidance to resolving their issues.

Used Remedy ticketing system to ensure proper documentation of troubleshooting procedures and ticket resolution.

Oversee scheduled Operations process, while providing situational awareness updates to both employees and leadership for visibility of status through proper pass down procedures.

Communicate with Watch Officers, Leadership, Customers, and Technicians to ensure that information is dispersed in an efficient manner.

United States Army

Fort Stewart, GA

12/2016 – 04/2020

Team Lead / Network Administrator / Satellite Tech, supporting multiple Units

Conducted preventive maintenance checks and troubleshooting techniques for necessary equipment.

Provided voice and data capabilities with the ability to support over hundreds of users, through LAN networks.

Performed proper handling and destruction of keys, staying in accordance to Army guidelines

Provided knowledge and guidance through Preventive Maintenance Checks and Services on Tactical Antenna Equipment, along with other communications equipment.

Lead team through multiple, successful complex missions across the United States while providing voice and data communications to customers through NIPRNET and SIPRNET.

United States Army

Fort Bragg, NC

11/2013 – 12/2016

Team Lead / Network Administrator / Satellite Tech, supporting multiple Units

Experience configuring tunnels following the Army Service Authorizations (ASAs) guidelines.

Operate and troubleshoot on STT and SNAP terminals while using Satellite Access Authorizations (SAA) as a key to communications with the Regional Hub Node.

Knowledge of Linkway TDMA Modem, HPA, SSPA’s, and basic Signal flow.

Worked with technologies such as VMware, Cisco Call Managers, Express Call Managers, KG-175 Taclanes, Cisco 3800 and 4400 Series Routers, Tier 2 and 3 Switches.

Responsible for leading and training small team of 4-5 personnel.

Maintained $2 million worth of Communication Equipment.

Contact this candidate