Human Resources

Oluwayemisi (Yemisi) Mary Shofolabo

Springhill, TN https://www.linkedin.com/in/yemisi-shofolabo

Human Resource Professional

Human Resource Professional with 12 years expertise in all areas of the Human Resource function. Known for full lifecycle Management, workday- HCM experience recruiting, ticketing system, administration, benefits, LOA, payroll, customer service, analytic and strategic thinking. Passionate about leveraging human talent to enable the organization to achieve its goals.

HIPAA Compliance Employee Relations EEO Policies D&I Compliance Training Workday ICIMS Taleo Service Now - HR SNOW(Ticketing system- Case/Data Management IOS ATS

Kronos HRSS(HR Shared Service) Ultipro SAP HCM Reporting& Implementation Payroll Scheduling Project Management Coordinating Recruiting Benefit Administration LOA New Hire Orientation Vendor Management Case Management Performance Management

Professional Experience

Asurion

HR Solutions Expert Lead January 2022 – December 2022

Managed Full life cycle recruiting process to include sourcing, screening, selecting, hiring and on- boarding.

•Led employee relations and case management using the Servicenow (HRsnow) to provide resolutions and address employees concerns at all levels.

•Managing employees’ concerns like Benefits, LOA, Payroll etc through the ticketing system Servicenow (HR Snow)

Assisting with Workday HCM Reporting for on boarding NH, Talent management, recruiting benefits, LOA, payroll and time management.

Coordinate HCM process and payroll procedures

•Created and updated knowledge articles/FAQ to assist employees with inquiries.

•Partnered with stakeholders, Managers, Snr Managers, HM and COEs in providing the best employees/candidates experience across board.

•Coached team members on development of recruiting skills to ensure productive dialog, influencing team members by sharing knowledge and industry best practices.

•Partnered with HMs to build best in class recruiting process.

•Responded quickly to escalations and provided resolutions internally and to vendors.

•Ensured the team met deadlines and delivered expected results, collaborated with Managers and Senior Managers to remove impediment to accomplish team goals.

HR Solutions Expert II September 2020 - January 2022

Managed coordinating reductions -in-force and efficiency exercises, including Communicating with the offboading team for return label for work equipment, notifications etc

•Assisted Managers with processing warning letters/termination for employees.

•Worked with internal communications to support functions specific communications efforts as necessary.

•Handled high volume environment assisting employee with their inquires on Benefits, leave of absence, payroll request, diagnosing and solving/descalating employees issues.

•Coordinate HCM process and payroll procedures

•Case Management through HR SNOW

•Took high volume calls on Covid related issues, helped process Covid/pandemic pay.

•Leverged HR service centers, successfully solving problems and gathering and organizing detailed information.

HR Solutions Expert – Recruiting September 2019 – September 2020

Managed the recruiting process to secure top tier talent.

•Scheduling and coordinating candidate’s Interviews

•Scheduling in person, phone or video interviews for Internal and external candidates

•Candidate travel arrangement and expense reimbursements.

•Complete any required privacy training.

•Handle personally identifiable information(PII) that pertain to any individual( e.g. Employee, job applicants, Customers etc) in accordance with Asurion’s Internal Privacy Policy, Information Privacy Standard and Public facing privacy policy

•Executive the administrative and transactional work related to recruiting (Sourcing, Screening, Selection, Offer)

•Security Background and Drug Screening adjudication and compliance Employee Referral program administration.

Oluwayemisi (Yemisi) Mary Shofolabo Page Two

UBS

Human Resource Specialist

June 2018 - August 2019

Led onboarding process for all new hires working to ensure a smooth, seemless entry into the organization.

•Manually entering backlogged data into the department system.

•Case/Data Management through HR SNOW.

•Managing employees inquiries through the ticketing system (HRSNOW)

•Assisting with Workday Report for all employees.

•Checked the eligibility of referring Employees and processing iHire payment as eligible.

•Payroll update and password Reset for new hires to assess the payroll system.

•Advised managers and employees on state and federal employment regulations, collective agreements, benefit and compensation policies, personnel procedures and classification program.

•Evaluated job positions, determining classification, exempt or non-exempt status, and salary.

•Prepared occupational classifications, job descriptions and salary scales.

•Assisted in preparing and maintaining personnel records and handbooks.

•Prepared reports, such as organization and flow charts, and career path reports, to summarize job analysis and evaluation and compensation analysis information.

Coterie Systems

Human Resource Specialist May 2017 - June 2018

Handled Human Resource specialists duties to secure and maintain top tier talent.

•Processed civilian written and telephone request for employment verification.

Compiled bi-weekly Florida Division of Taxation New Hire Notification Unit report.

Managing cases through ServiceNow.

•Processed employee life-cycle management transactions and ensured timely reporting.

•Ad-hoc business intelligence reporting; analyzed and investigated data discrepancies and provided resolution process as required.

•Payroll reporting

•Inspected for completeness and compliance policies & procedures, bargaining agreements.

•Scheduled medical testing and ensured clearance by industrial medical unit.

•Assisted with the preparation and filing of the consolidated annual EEO report.

•Provided phone and email responses to employee escalations regarding their HR issues or experience.

•Coordinated recruitment rallies in order to gain 100+ contractors for benefits enrollment.

•Delivered trainings on time and attendance case management system usage and navigation.

WYZE Associates May 2014 - April 2017

Human Resource Consultant

Supervised, coached and facilitated work of interns and contract staff.

Facilitated internal and external labor investigations.

Conducted background checks of prospective hires.

HRM reporting: employee leave management,,modification, termination, retirement, separations and benefits administration (Life insurance and beneficiary forms).

Created and managed a central platform to communicate policies and procedures of the organization.

Provided human resources compliance and administrative support.

Prepared and disseminated ad-hoc reports and inter-office memorandums.

Liaised with constituents; coordinate campus job fairs and prepared vacancy notice for recruitment.

Additional Relevant Experience

Human Resources Specialist - Guaranty Trust Bank (Aug 2010 – April 2014)

Customer Service Specialist - Guaranty Trust Bank (Aug 2009 – Aug 2010)

Administrative/ Customer Service Specialist - Travel Essentials ( Jan 2007 – July 2009)

Education

Bachelor of Science (Bsc) - Political Science - Babcock University, Ogun State, Nigeria

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