Melissa Elaine Ferone

adxf1g@r.postjobfree.com 203-***-****

*** ****** *****, *******, ** 06450

PROFESSIONAL SUMMARY

Experienced management professional with 15+ years of experience improving quality, cost, and workflow effectiveness in healthcare seeking a career opportunity in which I can fully utilize my innovative skills and extensive education to make a significant contribution to the success of my employer. SKILLS

• Strategic thinking/planning • Strong organization skills; • Cross-functional attention to detail communications

• Results-oriented • Process improvement • Effective team leader driven EXPERIENCE

Manager, Quality Assurance-Esoteric Testing

Quest Diagnostics – Marlborough, MA April 2022 – Present

• Develop and maintain quality indicators to measure and monitor laboratory performance, ensuring the laboratory meets quality objectives consistent with health care services

• Conduct and lead internal/external audits to ensure laboratory compliance with federal and state regulations

• Review and maintain CAP/CLIA guidelines to ensure laboratory compliance

• Review and maintain laboratory procedures for both local and corporate updates Director, Laboratory Operations

ProHealth Physicians Laboratory – Wallingford, CT October 2020 - February 2022

• Directed and conducted recruitment and hiring of personnel.

• Accomplished 100% of financial targets through sound administration of fiscal operations.

• Coordinated effective interdepartmental collaboration through open communication between medical staff.

• Directed, supervised, and evaluated work activities of Laboratory personnel. Manager, Clinical Laboratory Operations / Supervisor, Chemistry / Coordinator, Point of Care Operations Griffin Hospital – Derby, CT May 2019 - October 2020

• Ensured team achievement for Excellent performance targets by setting goals and motivating growth.

• Oversaw day-to-day laboratory operations, schedules, and assignment delegation.

• Supported smooth laboratory operations by maintaining strong customer and supplier relationships.

• Verified compliance with work instructions, procedures, and practices through routine audits Director, RRL/License Holder

Quest Diagnostics/RRL February 2014 - February 2018

• Provided medical consultation on medical lab data, interpret, correlate and communicate lab data to clinical requestors

• Perform on-site audits using a checklist/guidelines per the RRL Quality Oversight Program;

• correlate data for diagnosis/patient management; ensure clinical consultant responsibilities are delegated as appropriate in accordance with CLIA '88; ensure compliance with all Quest Diagnostics policies and procedures; ensure testing reports include all pertinent information Supervisor, Laboratory Operations

Quest Diagnostics RRL – Wallingford, CT August 2013 - May 2019

• Assist with the initial lab design for Chemistry, Hematology, Microbiology, Specimen Processing, instrument implementation; hiring of the staff; transferring of Standard Operating Procedures

• Oversee the daily operations of the entire facilities Supervisor, Laboratory Operations

Quest Diagnostics/Chemistry – Wallingford, CT June 2008 - August 2013

• Accountable for quantity and quality of specimens handled and test results with 24/7 coverage; scheduling of non- exempt employees; accountable for proficiency testing maintenance/testing/corrective action; accountable for daily/weekly/monthly QC; assist with Managerial tasks in the absence of the Manager

• Attending daily Operations meeting for both the department and the Business Unit

• Prepare and deliver the Employee performance reviews annually

• Perform corporate validations while preparing/reviewing/implementing Standard Operating Procedures Medical Technologist II

Quest Diagnostics /Microbiology and Molecular – Wallingford, CT July 2006 - June 2008

• Duties include but not limited to: all duties listed below, perform supervisor review of technical paperwork, sign-off on review of daily/weekly/monthly QC charts, assist assistant manager in performance reviews, assign performance verification samples and written exams, perform scheduling as needed, and training of the UCONN students that route through the lab in the mycology and molecular areas of microbiology Medical Technologist

Quest Diagnostics /Microbiology and Molecular – Wallingford, CT May 2002 - June 2006

• Bi-yearly pipette QC, ordering supplies (QC bugs, reagents), training new employees/oversaw the training and implementation of the Rapid Respiratory DFA/Culture assay; read through the SOP and package insert to look for questions and discrepancies before Diagnostic Hybrid Inc

• Coordinated Microbiology group training, end of month inventory, reagent QC, equipment maintenance, problem resolution, proficiency testing (receive/release), proficient in benches such as; virology, Mycology, Parasitology, Molecular, and limited Microbiology

EDUCATION

Doctor of Health Administration

Capella University Minneapolis, MN June 2024

Master of Business Administration

Capella University Minneapolis, MN August 2021 Master of Health Sciences

Quinnipiac University Hamden, CT January 2006

Bachelor of Science

Central Connecticut State University New Britain, CT May 2002 High School diploma Terryville High School Terryville, CT June 1997 Tunxis Community Technical College Farmington, CT January 1996 Participated in the opportunity to attend classes while still attending High School to gain college credits ADDITIONAL INFORMATION

July 2012 – August 2014 Technical Consultant for ADP Duties Include, but not limited to: Open the lab initially and prepare the lab for the initial CT state inspection. Prepare Standard Operating Procedures, prepare temperature charts/QC review process and, oversee the instrumentation implementation and assist with technical staff hiring. Dec 2009 - May 2013 QuestCares (REACH) Coordinator for Quest Diagnostics Coordinated/Organized interdepartmental meetings both locally and nationally between Quest Diagnostics and the Corporate charity of choice.

Dec 2004 - Dec 2006 QuestCares (REACH) Co-Chair for Quest Diagnostics Assigned volunteers to different charity functions where I would design media and function advertisements while maintaining finances.

2005 Published a research abstract in ASM with my managing Supervisor, ”Improved Culture Method for the Recovery of Mycoplasma hominis and Ureaplasma urealyticum”

REFERENCES

Available upon request

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