Shereda Blades

267-***-**** adxf0o@r.postjobfree.com Glenside, PA 19038

‘SUMMARY

Personable and decicated Customer Service Representative with extensive experience in industry.

Solid team player with upbeat, positive attitude and proven skilin establishing rapport with clients

Motivated to maintain customer satisfaction and contribute to company success. Articulate,

enthusiasfic and results-oriented with demonstrated passion for building relationships, cultivating

Partnerships and growing businesses.

SKIS

* Quick Problem Solver * Documentation Procedures Expert

* Catheter Change and Preparation * Calm and Level Headed Under Duress

EXPERIENCE

CNA, Ateom, February 2022-Current

Glenside, PA

‘* Tumed and repostioned residents using proper body mechanics to prevent pressure vices.

+ Examined and treated patient lacerations, contusions and physical symptoms and referred

patients to other medical professionals

* Conductedroutine checks on patient vitals, blood pressure, blood sugar and heert rate.

+ Used mobility devices to transport patients.

Customer Service Representative, Ovation Crecit services, July 2021-December 2022

Duvall FL

* Improved customer service wait times to mitigate complaints,

* Consulted with customers to resolve service and biling issues,

+ Answered inbound calls, chats and email to facilitate customer service.

‘* Answered incoming calls and emails, providing frontline customer support or assistance with

product and service transactions.

+ Escolcted customer concerns, issues and requirements to supervisors for immediate

rectification.

‘Customer Service Representative, Tate and Kitin, February 2019-March 2021

Glenside, PA

* Improved customer service wait times to mitigate complaints,

* Developed strong customer relationships to encourage repeat business.

* Answered inbound calls, chats and emails to facilitate customer service.

+ Mentored new employees on procedures and policies to meximize team performance.

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