Service Representative Call Center
Resume:
Kathleen West
************@*****.***
Professional Experience
Customer Service Representative - Call Center 11/20/20 Restructuring / Layed off
Astound Broadband - Bothell, WA. 98021
Provide customers with information on products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as adjusting bills.
Solicit sales of new or additional services or products.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions.
Caregiver 02/2015 – 11/2020
4300 130th Place SW, Mukilteo, WA 98275
Maintain records of patient care, condition, progress, or problems.
Provide patients with help moving in and out of beds or baths.
Check patients' pulse, temperature, and respiration.
Administer prescribed oral medications, under the written direction of physician and ensure patients take their medicine. Change dressing
Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
Customer Care Advocate – Call Center 08/2000 – 02/2015
Charter Communications – St. Louis, MO
Handled complex escalated issues for all three lines of business, (Video – Internet – Phone)
Fostered a positive relationship with the MO & IL Attorney General and Better Business Bureau by communicating/correcting customer issue
Respond to inbound disconnect/downgrade customer calls in an effort to retain customer
Resolved technical issues for customer’s
Answered billing/repair calls in a fast-paced call center environment providing one-call resolution
Training/Education – 60 Credit hours
Webster University – English Literature – St. Louis, MO 1 year
Fontbonne College – English Literature – St. Louis, MO 1 year
St. Louis Community College – Commercial Art and Advertising 2 year
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