Customer Service Digital Marketing

EDUCATION

SKILLS

EXPERIENCE

*****************@*****.***

321-***-****

**** ***** ** ********* ** 32935

Computer skills

Customer service

Fast learner

Transferable skills

Meets specific deadlines and goals set by customers and clients. Excel, Microsoft word, Adobe, Microsoft pdf

Outlook365, Teams, and Amazon connect

Amazon workspace and remote desktop

Examines title searches, researches and resolves title issues RezWare Experience

Contacts Borrowers, lien holders, and county records to obtain information or payoffs pertaining to specific mortgages to be cleared from titles Resolved borrower inquiries via email

Collaborated with other departments to resolve borrower inquiries EDMS and Sagent experience

Prepared mortgage packages for county recordings for all states except Ohio Prepared for Land, Erecording, and simplifile

Reviewed denied package notes and worked to resolve the issue to make packages acceptable for recording

Contacted borrowers and notaries for resigning packages or missed documents Title Curative Mortgage Clearance With Avenue 365

Correspondence with Freedom Mortgage

Recording Rejections with First American

March 2020 - May 2022

MORTGAGE TRAINING ASSOCIATE- REMOTE

SOURCEPOINT INC.

Coursera Current

DIGITAL MARKETING AND E-COMMERCE

CERTIFICATE

HERITAGE HIGH SCHOOL High school Diploma 2012

Detail-oriented, hardworking and passionate team player with strong organizational skills. Dependable candidate at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. ASHLEY RODRIGUEZ-WELLS

MORTGAGE TRAINING ASSOCIATE

Remote

Strong work ethic

Critical thinking and problem

solving

RECEIVER - RON JON'S WAREHOUSE

June 2016 - June 2018

Worked individually and led small groups of 4-6 to receive, organize, and disperse select orders

Led small teams in organizing expanded space for future development and expansion. Compared shipping orders and invoices against contents received to verify accuracy. Conducted counts and audits of inventories to identify and resolve discrepancies in records

CONTACT

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