Customer Service
Resume:
Beverly M. Smith
New Boston, TX 75570
*************@*****.***
CAREER OBJECTIVE
To find a position that will continue to enhance the abilities and skills I process. To become a strong working asset to the company while improving upon my qualities.
PROFESSIONAL EXPERIENCE
Walmart Supercenter (26 yrs)
4000 New Boston Road
Texarkana, TX 75501
Dec. 12, 1994 - Jan.29, 2021
Cashier – Checking out customers, good customer service, cart help, layaway help, service desk help. Keeping lanes down, keeping registers clean. Helping fellow associates keep lines down. (3 years)
Customer Service Manager – Service to the customers throughout the facility. Teaching and training associates, scheduling, screening and hiring associates. Processing evaluations. (3 years)
Shoe Department Manager – Service to customers, process shoes, merchandise shoes to sales floor, hiring, and processing evaluations. Retailtainment. Communicating with buyers. Teaching and training associates. (3 years)
Jewelry Department Manager – Service to customers, retailtainment, display management, sales floor stocking, hiring, processing evaluations. Teaching and training associates. Ear piercing. (5years)
Zone Merchandise Supervisor - Supervisor of Apparel and Entertainment, Boys wear, Girls wear, Ladies wear, Mens wear, Domestics, Toy dept. and Electronic area. Processing of freight. Ordering merchandise to supply store needs. Hiring associates, processing evaluations and scheduling. (4 years)
Assistant Manager Auto Care Center – Service to the customer. Managing customer complaints, ordering merchandise, retailtainment, hiring and training associates, yearly evaluations. Processing claims. Record keeping. Data entry. (3 years) Opening and closing shop and store.
Facilitator – Teacher of Walmart culture, Profit and Lost Statements, Diversity and Inclusion in the workplace. Teaching associates who have moved into new Management Roles, hourly and Salary, work place food safety instructor, Scheduling, Evaluations, Standard of Operating Procedures in the work place. Walmart basic beliefs, Respect, Service to the customer, strive for excellence and Integrity. (4 years)
Assistant Manager – Assistant Manager to the Store Mgr. Supervising the entire store. Opening and closing of the store. Managing associates and hourly supervisors, maintaining incoming trucks. Meeting to delegate notes daily. Processing, Hiring, Terminating, Evaluations Service to the customers, handling store complaints. Managing store theft. Ordering merchandise and maintaining merchandise flow. (4 months)
EDUCATION
High School Graduate 1978
Hanford High School
Hanford, CA. 93230
College of Sequoias
Visalia, CA.
1 1/2 year of business classes
Cossatot Community College
DeQueen, AR.
LVN School - Finished
ADDITIONAL SKILLS
Excellent communication and writing skills, Basic Computer Skills, Type 45 wpm.
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