Francine Teel

• Mercer Island, WA ***** • 206-***-**** • adxeye@r.postjobfree.com•

OBJECTIVE

Empathetic and capable professional with a combined 13 years of experience in a variety of different sills such as education, retail. customer service and loss prevention. Looking for a work from home position. Detail-oriented with a calm demeanor that supports a expectation of a productive working environment. Excellent combination of understanding customer and employer needs. Self-starter and able to work without supervision.

SKILLS AND ABILITIES

•Diversity & Inclusion

•Computer Skills

•Customer Relations

•Patient and Mature

•Team Player

•Loyal

•Fast Learner

•Faculty relations

•Communication

PROFESSIONAL EXPERIENCE

Substitute Paraprofessional Current Position P/T All MISD schools

Worked in classrooms supporting instructional staff and providing lunch supervision.

•Provide student one on one or whole class instruction assistance in whatever the teacher and students need from me.

•Able to adapt and assist in any grade level from preschool to 12th grade.

QFC Grocery Store - Checker Current Position P/T North Mercer Island

Provide superior customer service to each and every customer.

• Ensure each customer finds what they need and get through self-checkout.

•Able to maintain six check stands at once, making sure they are clean and sanitized.

•Respond with empathy to customer’s issues and resolve quickly leaving customer satisfied.

Paraprofessional Islander Middle School

Worked in classrooms supporting instructional staff and providing lunch supervision.

During in-class instructional days, supervised up to 30 students by providing effective and timely communications to maintain safe and effective learning environments

•Maintained a thoughtful and inclusive presence during virtual training days while preserving student involvement and interest

•Provided balanced leadership at lunch periods for over 60 students resulting in a peaceful and healthy respite during the programmed student breaks

•Anticipates the needs of instructional staff and cheerfully assists to maintain a classroom environment conducive to learning

Corporate Loss Prevention Albertson’s Grocery Store

Completed audits of financial documents, reviewed store operations in all departments for occupational health and safety regulations, outdated procedures and loss prevention support

•Conducted over 100 compliance reviews of facilities to ensure food, health, and safety procedures noted on Washington Department of Health (WADOH) assessments were corrected and procedures in place to prevent recurrence.

•Travelled extensively throughout the Seattle area to support loss prevention and operations

•Used superior interpersonal skills with staff and management to get the “real picture” of store issues to ensure ‘resolution with results’

Front-end Night Manager/Checker Albertson’s Grocery Store

Responsible for the customer-facing operations of the store. Managing staff, reconciling end of day tills, and providing superior customer experiences.

•Ensured proper and effective rotation of cahiers and other employees to support a positive customer experience. Received numerous positive comments about staff performance and assistance to customers from customers

•Established effective working relationships between vendors, back-end employees, and other service providers which enhanced the overall operations of the store.

•Consistently recognized for outstanding customer service skills and efficient and effective resolution of customer complaints

Information Technology/Network Specialist West Mercer Elementary School

Responsible for providing mechanized, on-premises, methods, procedures and computing solutions. Provided technical assistance to instructional staff to include troubleshooting, alternative solutions, issue resolution, computer-related training, emerging technologies and testing new levels of software, copying and distributing electronic media to staff, and overall system compatibility.

•Provided training and “help desk” assistance to instructional staff to support their use and interaction with IT assets.

•Supported the modernization of IT systems by providing physical placement of new equipment and removal of outdated equipment and peripherals.

•Provided Train-the-Trainer materials and computer support to enhance the overall operability and inter-connectivity of different departments

WORK HISTORY

Noember 2020 – Present QFC Grocery Store

September 2022 – Present Mercer Island School District

June 2021 – July 2021 MISD Summer School Preschool – 5th Gr

June 2022 – July 2022 MISD Summer School Preschool – 5th Gr

November 2019 – 2022 Islander Middle School (MISD)

April 2009 – May 2012 Albertson’s Corporation (Regional)

January 2007 – April 2009 Albertson’s Grocery (Mercer Island)

January 2002 – January 2007 II Fornaio Restaurant (Seattle)

September 1994 – November 2001 West Mercer Elementary (MISD)

CERTIFICATIONS/TRAINING/AWARDS, ACTIVITIES AND VOLUNTEER EXPERIENCE

Completed Para Educator Training

Islander Middle School Special Recognition awards for 2020 & 2021 for participating in the Learning Forward Training initiative.

Served on a special working group in 2020 to support and develop virtual learning concerns in preparation for impending school safety measures.

Vice President of Homeowners Association where I have resided for 36 years.

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