Abbey Lawson

Customer Service Representative

adxeyc@r.postjobfree.com

520-***-****

**** * ***** **** ******, 85708

PIMA COMMUNITY COLLEGE

GPA: 3.8

Tucson, AZ

Completed coursework towards Associate

in Arts (A.A.) Business (May 2018)

EDUCATION

Future Business Leaders of America

Experienced with Microsoft Office

Experienced with Microsoft Windows

ADDITIONAL SKILLS

Hard-working professional with 2+ years of experience and a proven knowledge of customer service, customer needs assessment, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.

CAREER OBJECTIVE

CHILDCARE LEAD

Mini-Skool Early Learning Center, Tucson, AZ / Jul 2021 - Sep 2021

* Delivered and recorded information, explained procedures, and followed oral and written instructions.

* Communicated effectively with students who had special needs.

* Managed difficult or emotional student or customer situations.

* Responded promptly to customer needs, solicited feedback to improve service.

* Responded to requests for service and assistance.

*Maintained effective working relationships with Community Programs staff, representatives of local and state agencies, families and the public.

* Supervised children, maintains ratios and keeps a daily attendance roster, including children going to and from the program.

HOSTESS AND TO-GO SPECIALIST

Chili's Bar and Grill, Tucson, AZ / Jun 2017 - Apr 2018 EXPERIENCE

• Greet guests and seat them at tables or in waiting areas.

• Provide guests with menus.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make

conversation.

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Answer telephone calls and respond to inquiries or transfer calls.

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Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

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• Take and prepare to-go orders via phone and/or online. Operate cash registers to accept payments for food and beverages.

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• Receive and record patrons' dining reservations.

• Plan parties or other special events and services.

Contact this candidate