Daniela Iniguez

*** *. ******** **. #** Chandler, AZ 85225

480-***-**** adxey9@r.postjobfree.com

OBJECTIVE

To use my skills in the best possible way for achieving the company’s goals.

KEY QUALIFICATIONS

Bilingual: Speak, Read and Write Spanish

Self-Starter, Self-Motivated

Positive

Computer skills: 40 wpm, Microsoft Office, Excel, Word, PowerPoint

Exceptional Customer Service skills

Effective Verbal and Written Skills

Organizational skills

Detail Oriented

WORK EXPERIENCE

Uber- Phoenix, AZ April 2017- Present

Driver

Ensured that customer arrived safely and timely to their destination while creating customer satisfaction

Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses

Managed routes through use of Android app technology

Apria Healthcare- Chandler, AZ Nov 2016- Apr 2017

Afterhours Call Center Representative

Answered high volume inbound phone calls

Worked in emergency situations with customers

Identifying customers’ needs, clarified information, researched every issue, provided solutions

Medix/National Academy of Sports Medicine, Chandler, AZ Jul 2007- Dec 2009

Member Services Representative

Managed quality communication, customer support and product representation for each client

Interacted with customers and retail buyers to follow-up on shipping statuses

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax

Served as the company’s only bilingual Spanish/English customer service representative

Origami Owl, Chandler, AZ May 2014- Nov 2014

Bilingual Designer Care Representative

Maintained up-to-date knowledge of inventory policies regarding payments, returns and exchanges

Prevented store losses using awareness, attention to detail and integrity

Worked under strict deadlines and responded to service requests and emergency callouts

Target Corporate- Tempe, AZ.

Bilingual Customer Service Representative Aug 2012- Jan 2014

Responsible for assisting members with their bank accounts.

Responsible for promoting any incentives/promotions currently taking place

Responsible for processing payments

Arizona Central Credit Union- Phoenix, AZ.

Customer Service Representative Jan 2010- Aug 2012

Opened new customer accounts, including checking, savings and lines of credit

Balanced daily cash deposits and bank vault inventory with a zero-error rate

Processed cash withdrawals

EDUCATION

General Education Diploma

Cochise Community College

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