Customer Service Care Specialist

SKILLS

• Excellent Communication Skills

• Active Listening

• Problem-Solving

• Patience and Empathy

• Product Knowledge

• Multitasking

• Time Management

• Adaptability

• Technical Proficiency

• Conflict Resolution

• Teamwork and Collaboration

Ovuakpo Baro 7123 Drummond dr.

Frisco, TX 75035

469-***-****

********************@*****.***

EXPERIENCE

Trendy care home care health, 6413 Copano Bay Dr, Rowlett, TX 75089 — Customer Care

JAN 2018 - DEC 2019

Handles Customer Inquiries, Providing Customer Service, Resolving Issue, Managing Customer Accounts, Documenting and Reporting

The Cottages at Chapel Creek, 8111 Wade Blade Blvd. Frisco, Tx 75034 — Customer Care Specialist

JULY 2020 - DEC 2020

Handling Billing and Payment Issues, Responding to Customer Inquiries, Providing Exceptional Customer Service.

BPI Sta ng- under Frisco Independent School District, 1005 S Josey Ln #208, Carrollton, TX 75006 — Customer Care Specialist AUG 2018 - CURRENT

Responding to Customer Inquiries, Providing Exceptional Customer Service, Troubleshooting and Issue Resolution, Managing Customer Accounts, Documenting and Reporting

Bliss Home Health, 2108 W Pioneer Pkwy #113, Pantego, TX 76013

— Customer Care

FEB 2022 - CURRENT

Handles Customer Inquiries, Providing Customer Service, Resolving Issue, Managing Customer Accounts, Documenting and Reporting

EDUCATION

University of Benin, Benin, Nigeria — Bachelor Science in political science and public administration.

Results-oriented and customer-centric Customer Care Specialist with a proven track record of delivering exceptional service and enhancing customer satisfaction. Skilled in multi-channel communication, problem-solving, and proactive issue resolution. Demonstrated ability to build strong relationships, actively listen to customer needs, and provide personalized support. Adept at utilizing data-driven insights to drive process improvements and optimize the customer experience. Committed to continuous learning and staying updated with industry trends and best practices. Committed to driving customer loyalty and contributing to the overall success of the organization

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