Steven Battaglia

File Room Attendant/Courier

Pawtucket, RI 02861

adxexw@r.postjobfree.com

+1-401-***-****

Solid background in customer service and proper/diplomatic handling of customers in person and by phone. Eager and quick learner. Strong drive to succeed with whatever tasks put before me. Authorized to work in the US for any employer

Work Experience

File Room Attendant/Courier

DRA Imaging, PC - Poughkeepsie, NY

December 2007 to August 2015

Responded to incoming calls from patients requesting reports.

-Interfaced with doctors' offices requesting patient reports.

-Operated computer programs pertinent to office functions. Head of Security

EMT-B

April 2015 to April 2015

April 2015

-Provide security briefings for specific evenings events

-Oversee safety of all bar patrons

-Provide medical assistance whenever necessary to individuals

-Efficiently and properly de-escalate hostile situations Security Officer

APG Security - Warwick, RI

April 2015 to April 2015

Supervisor Present

-Supervised a team of four every shift to ensure proper precautions were being taken at post

-Check credentials for authorized access

-Ensured proper safety and security of clients/patients/medical staff

-Monitor CCTV surveillance of premises

-Use physical force when necessary to restrain patients for their safety and medical staffs

-Interface with Nurses, Doctors, and CNA's in order to determine course of treatment of patient.

-Unlock doors with master keys when needed

-Respond to complaints or incidents when needed in a calm and speedy manor

-Looked out for suspicious activity being on alert always Hobbies/Interests: Languages have always interested me and I speak fluent Spanish. I also studied six years of French in high school, as well as one year of Japanese. I enjoy airplanes and their mechanics. Music is a lifelong interest as well; I have learned to play seven instruments throughout my life. I also enjoy singing in my church choir.

Social Media Marketing Manager

FOE

2015 to January 2015

January 2015

-Managed Twitter, Facebook, Instagram, Flicker, LinkedIn, and Pinterest accounts

-Kept up on latest trends in the market in order to know what to post on all sites. Assistant Manager

DRA Imaging, PC

February 2014 to February 2014

February 2014

-Provided prompt customer care to people looking into buying phones

-Troubleshooted phone issues over the phone and in store

-Managed all aspects of Google Live, and Google managerial accounts Bouncer

EMT-B

February 2014 to February 2014

February 2014

-Oversee safety of all bar patrons

-Escort people off premises who cause issues

Snug Harbor Bar and Grill - New Paltz, NY

February 2014 to February 2014

February 2014-

Upstate Productions LLC

April 2013 to April 2013

April 2013-

Prime Communications - New Paltz, NY

October 2011 to October 2011

October 2011-

Retail Media Specialist Trainees and Retail

Media Merchandisers

September 2011 to September 2011

Retail Media Specialist September 2011

-Managed a team of 10+

-Supervises, trains, and mentors Retail Media Specialist Trainees and Retail Media Merchandisers. Anderson Merchandisers - New York, NY

July 2011 to July 2011

July 2011-

Cabaloosas/Oasis - New Paltz, NY

February 2011 to February 2011

February 2011-

Customer Service Specialist

Partfinder (Bilingual)

April 2010 to April 2010

Operated the CRM, a proprietary computer program essential to all order procurements. Partsearch Technologies Inc - Kingston, NY

November 2009 to November 2009

November 2009-

Cashier/Bake Shop

Stop and Shop - New Paltz, NY

March 2008 to March 2008

May 2009

-Maintained professional courtesy, attitude, and presentation throughout day when interacting with customers.

Education

Regents Diploma in English, sciences

New Paltz High School

September 2003 to June 2007

Skills

• EMT Experience

• CCTV

• French

• HIPAA

• Surveillance

• Loss Prevention

• Crisis Intervention

• Writing Skills

• English

• Case Management

• Team Management

• Conflict Management

• Supervising Experience

• Security

• Hospital Experience

• Vital Signs

• Mentoring

Certifications and Licenses

EMT Certification

Driver's License

Guard Card

Ambulance Driver's License

AED Certification

Additional Information

Special Skills: Spanish-English bilingual, intermediate knowledge of French, life science background, natural people person, CPR/AED certified, EMT-B certified, Marbletown First Aid Unit Squad Leader and Ambulance Operator. Security Guard Certification. CPI Certification/Non Violent Crisis Intervention, HIPAA trained

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