Service Representative Customer
Resume:
Oyeyemi
Olayinka
samson
princesammyola9090@gma
il.com
CERTIFICATES
ASSOCIATIONS
LANGUAGES
Yoruba
Spoken: Native • Written:
Native
Hausa
Spoken: Fluent • Written:
Basic
English
Spoken: Fluent • Written:
Fluent
INTRO
OBJECTIVE
A vibrant goal getter who can work towards maximizing the vision of any organization. In addition,
the ability to work as a team as well as independently handling administrative and IT duties.
WORK EXPERIENCE
* Maintained excellent customer service skills and sale performance.
* Demonstrated excellent communication skills by working with people daily of diverse background.
* Developed skills in prioritizing, organization, decision making, time management, and
verbal/written communication skills.
* I have had experience in recruiting, training and developing my sales team.
* I understand what it takes to manage a team, develop strong relationship with clients,
efficiently meet sales quota, and maintain a vibrant and ambitious attitude as a sales
representative.
* I have also managed a sales team and have trained each of them to be a motivated sales
representative.
* Successfully maintaining a career long record of consistently meeting and surpassing sales
quotas while earning continual recognition and bonuses for top sales performance and customer
service.
* Forging trusting and enduring relationship with customers, and management team to maximize
client retention and satisfaction.
Skills
* Skilled instructor who uses a wide variety of teaching methods to make learning fun and keep
students of all ages engaged in the learning process.
* Excellent and discerning when a student is having issues but not speaking up, making it easier
to speak with the students and work to find a solution to any problem.
* Active learner who understands how new information affects my lesson plan and knows how to
incorporate new information into existing plans.
* Skilled at oral expression and comprehension to communicate clearly and Sales Supervisor
Sweet Nutrition Ltd • Apr 2019 – Nov 2021
Secondary School Teacher
NYSC • Apr 2018 – Apr 2019
understand when my
students are speaking.
* Organized yet creative thinker who can develop goals, write lesson plans, gather supplies and
implement plans in a fun and positive environment. Responsibilities
* Answering calls, taking messages and handling correspondence
* Maintaining diaries and arranging appointments
* Typing, preparing and collating reports
* Organizing and servicing meetings (producing agendas and taking minutes)
* Managing databases
* Prioritizing workloads
* Implementing new procedures and administrative systems
* Liaising with relevant organizations and clients
* Coordinating mail-shots and similar publicity tasks
* Logging or processing bills or expenses
* Acting as a receptionist and/or meeting and greeting clients
* If more senior, recruiting, training and supervising junior staff. Skills
* Good communication, customer service and relationship-building skills
* Team working skills
* Organization and time management skills
* Attention to detail
* Assertiveness
* Flexibility
* The ability to be proactive and use your initiative: to see what needs doing and to do it
* The ability to use standard software packages (e.g. Microsoft Office) and to learn bespoke
packages if required.
* Substantiates applicants' skills by administering and scoring tests.
* Schedules examinations by coordinating appointments.
* Welcomes new employees to the organization by conducting orientation.
* Provides payroll information by collecting time and attendance records.
* Submits employee data reports by assembling, preparing, and analyzing data.
* Maintains employee information by entering and updating employment and status-change data.
* Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
* Maintains employee confidence and protects operations by keeping human resource information confidential.
* Maintains quality service by following organization standards. Business Secretary
Quiblat Associates • Jan 2016 – Feb 2018
HR ASSISTANT
Kaduna Electric, Makera Area Office • Aug 2014 – Dec 2015
* Maintains technical knowledge by attending educational workshops; reviewing publications.
* Contributes to team effort by accomplishing related results as needed.
* Computer hardware, software, & applications installation on users system.
* Daily/monthly system backup.
Power Holding Company Nigeria (PHCN), Makera Business Unit. New Service Department
* Assisting the New Service Manager.
* Daily/monthly system backup.
* Quality assessment and maintenance of network, Computer systems, printers, and
Table phones to know their current working condition and to proffer help to users when the need arises.
* Computer hardware, software, & applications installation on users system.
* Attending to user complains by providing support to users at various unit/department.
Attendance)
Customer service representative
Power Holding Company Nigeria (PHCN) • Nov 2013 – Aug 2014 Attendance
Orzell Information and Communication Service Limited • Jan 2010 – Dec 2011 EDUCATION
Discharge certificate
NYSC
National Youth Service Corps • Apr 2018 – Apr 2019 HND Computer Science
Nuhu Bamalli Polytechnic Zaria, Kaduna State • Sep 2015 – Jun 2017 National Diploma
Nuhu Bamalli Polytechnic, Zaria • Jan 2011 – Sep 2013 National Diploma
Nuhu Bamalli Polytechnic, Zaria • Jan 2011 – Sep 2013 Diploma in Computer Operator
Orzell Information and Communication Service Limited • Sep 2009 – Apr 2010 Senior Secondary School Certificate
Christ Comprehensive School Kakuri, Kaduna • Sep 2007 – Jun 2008 First School Leaving Certificate
LGEA Primary School, Babandodo Makera Kaduna • Jan 1996 – Dec 2002 SKILLS
Office tools: Word, Excel, Outlook Document and archive management Database administration Office tools (MS office, open office, etc.) Installing new software IT training E-mail and internet Human resource and personnel development Job descriptions and ads Human resources information systems Employee relations and consultations Employee contracts Career counseling Office reception Word processing and office software Email correspondence Presentation preparation and editing (Microsoft PowerPoint) Office administration, management Networking IT support File management and data back-up IT equipment installation and configuration Basic computer maintenance Customer service
Answering telephones and call management
HOBBIES
Football
Traveling
Reading
L INKS
http://linkedin.com/in/oyeyemi-samson-076967186
REFERENCES
Manager • +234 080******** • **************@*****.*** Manager • +234 080******** • **************@*****.***
• +234 080******** • ***********@*****.***
Maimuna Husseini • Assistant Manager, Kaduna Electric Linda Dickson • Human Resource Supervisor, Kaduna Electric Oyeyemi Olusegun • Chief Technical Officer, Defense Industry Corporation of Nigeria
Contact this candidate