Administrative Assistant Customer Service

MIRIAM BROCATO

West Palm Beach, Florida

Mobile: 561-***-**** E-Mail: ******@*****.***

ACCOUNT MANAGEMENT / BUSINESS DEVELOPMENT / SALES

SUMMARY OF QUALIFICATIONS

Highly competent, enthusiastic Business Professional; Over 25 years experience in business development, marketing and sales; Award winning sales and customer service; Mentor and coach to agents nationwide; Emphasis on Excellence; Proven persuasive sales skills, and ability to attract new business; Strong background in client account management; Knowledgeable, creative and experienced in all aspect of Real Estate Sales; Bilingual – Fluent in English and Spanish; Excellent cross-cultural communication skills; Finesse with diverse customer base; Capable of establishing internal and external alliances; Strategic thinker and planner; Strong ability to prioritize and organize; Proficient will multiple Social Media platforms; Open to all opportunities for growth and continued success in sales/account management, business development and relationship building; Passion for all aspects of the Real Estate business and client investment opportunities; Collaborative approach to client and staff relationships; Luxury and High End Client Expertise.

PROFESSIONAL EXPERIENCE

2017-Present MIA LINDA REALTY GROUP, Florida – statewide

Senior Management and Real Estate Sales

Realtor Group Manager-Lead

Manager- Statewide agents

Excellent Customer relations

International Client-Investor Specialist

Compliance Director

Managed Finance Department

Multiple 5-Star Reviews

Strong Creative Client Solutions

Proven Multi-Cultural Sales Acumen

2015-2017 COLDWELL BANKER, SE Florida Region –Broward & Miami-Dade

PBZ District Manager

Coldwell Banker acquired Zip Realty

Help agents Open to Close transactions

Manage Coach Agents in 21 offices

Recruit, Mentor, Train & Motivate Agents

Train in Lead conversions

Develop and Maintain Title, Mortgage & Vendor Relationships

Manage District Coordinator and Recruit Team

Organize Quarterly Meetings

2006-2015 ZIP REALTY, INC, Multi-State

Manager- Closing Services

Managed 350 Agents in 5 States

Orlando, FL- Chicago, IL – Richmond, VA

Raleigh, NC – New York, NY

Multiple National Client Relations

Excellent Lender and Title Company Relationships

2003-2006 HOTEL BEDS, Orlando, FL

Executive Manager- Office Manager, Reservations Manager, Customer Service Manager

Managed Award Winning National Teams

Managed 15 Teams of Administrative Staff

National Contract Negotiation

Hiring Manager- Conductive all staff interviews and staff selection

Maintained National Staff Schedules

miriam brocato Page 2

Mobile: 407-***-****

E-Mail: ******@*****.***

1991-2003 International Florida Connection, Kissimmee, FL

Manager/Administrative Assistant

Administrative Assistant to CEO

International Hotel Contract Negotiation

Increased Client Satisfaction Ratings by 10% monthly - consistently

Designed Custom Vacation Packages for International and Corporate Clients

Manager -Property Management Division

Liaison for International Clients Real Estate Purchases

Brand Ambassador at Trade Shows

Client Relations Manager and Trainer

1985-1991 BEST WESTERN, Kissimmee, FL

Manager/Administrative Assistant

General Operations of 200 room hotel

Forecasting Monthly Reports

Staff Leadership Trainer and Manager

Created Monthly and Yearly Budgets

Multiple Awards of Excellence

Staff and Management Liaison

1982-1985 QUALITY INN INTERNATIONAL, Orlando, Florida

Manager Front Desk/Reservations

Responsible for scheduling staff 25 employees

Contracted wholesale companies with net rates, created budgets and forecasting

Attended multiple trade shows to develop new business

Increased client repeat business through excellent customer service

EDUCATION

Climer School of Real Estate, Maitland Florida

South Eastern Academy, Kissimmee, Florida

Valencia Community College, Orlando, Florida

Excellent References- Available Upon Request

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