Call Center Account Executive

Derrick Y

978-***-**** *********@*****.***

Proven leader able to network, source and close new business. Adaptable team player that considers integrity,knowledge and hard work as keys to success.

Skills & Abilities

●Strong sales and interpersonal skills

●Excellent verbal and written communication

●Ability to negotiate effectively

●CRM, Salesforce, Hubspot

●Strong problem-solving skills

●Detail oriented and highly organized

●Ability to thrive in change

●Microsoft Office Suite

●Time management

Experience

Travel Specialist

Australia

July 2022

Sydney, Melbourn, Apollo Bay, Great Otway National Park, French Island, Kangaroo Island, Port Douglas, Cairns

Strategic Management for suppliers and local ground handlers to include vendor tour and excursion operations in Australia. Assisted with booking strategy during Covid i.e. travel restrictions, visa processing. Site visits of affiliate hotel and homestay partners. Aided in creating ROI roadmap, CRM solutions to capture pre-pandemic business and travel credit models.

San Juan, Puerto Rico 2020 - 2022

Travel host and vacation guide for the island of Puerto Rico. Aid US mainland tourists with local adventure, lodging and cultural experience. Included towns of San Juan, Carolina, Aguadilla, Ponce, Santurce & Rainforest

Excursions

●Yacht tours

●Food Tours

●Historic Walks

●Car Rental

●Group Tours

●Local Hosting

Regional Account Executive (Covid Furlough)

Comcast NBCUniversal

2019-2020

As RAE within Comcast’s Authorized Dealer Program my territory includes MA & NH with a portfolio of over 70 Boost Mobile & Dealer locations.

Day to day consisted of coaching, training & onboarding partners to the Xfinity Product Suite and Sales Support. The channel captured an added market ROI of 40% MOM with a total growth of 220% since 2016. Increased new dealer portfolio by 15% from October 2019-Q1 2020

Highlights

●Created marketing strategy for partners to reach consumers via social media, radio & other various media tools

●Advised store owners as B2B consult to leverage specific demographic buying trends.

●Trained employees in sales effectiveness

●Utilized Salesforce CRM to capture daily reporting and fiscal month KPIs

Customer Account Executive

Comcast NBCUniversal

2017-2019 (Promotion)

Achieved 124% to goal YOY, building business relationships with residential customers within 5 different East Coast Regions

Highlights

●Top performing rep, effectively capturing 5 lines of business. Cable, HSI, Landline Phone, Home Security & Mobile Phone

●Named “Rookie of the Quarter” over a total number of 17 new hires.

●Recognized at multiple quarterly Director’s events.

●Assisted Senior management with creating the “Team Champions” initiative, which fostered greater collaboration and “Sales Excellence” within the call center.

Education

Custom Machine Technology — CNC Programming

2022

Grant funding from MassHire Lowell to attend a trade program to gain advanced manufacturing skills in CNC Programming.

MA Licensed Real-Estate Salesperson 2014

Leadership

MILDev Influencer Leadership Cohort 3

Military Veterans Ambassador

Philadelphia

Comcast NBCUniversal Veteran Affairs

2019

Link 2 Leadership Cohort 10

Graduate

Greater Boston

2019

Employee Network- ERG

National Liaison

Comcast NBCUniversal

2019

Comcast Cares Day

Project Lead

Greater Boston

2019

Know Your Value Cohort-

San Francisco

Comcast NBCUniversal

2018

Creative Film Director

“You Don’t Have To Be To Belong” Creative Competition Finalist

Diversity & Inclusion

Comcast NBCUniversal HQ Philly

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