Carla Miera

Customer service specialist

Litchfield Park, AZ 85340

adxexc@r.postjobfree.com

+1-623-***-****

To continue providing valuable customer service while gaining the abilities to enhance the company and further my professional strengths.

Willing to relocate to: Phoenix, AZ - Glendale, AZ - Peoria, AZ Authorized to work in the US for any employer

Work Experience

Customer Service Specialist

Consumer Cellular - Phoenix, AZ

June 2022 to Present

Take inbound call from customers inquiring about there bill, account upgrades, change of information and technical assistance.

Assistant Manager

Dollar Tree - Glendale, AZ

September 2020 to Present

Cashier,stocker, frozen food dept, order control and maintenance. night manager to cashiers over seen 3 or more employees. supervise and reconciliation for cash drawers and safe balancing nightly deposit for proper booking. Balanced to the penny every time. Relief Manager

Public Storage - Phoenix, AZ

March 2022 to June 2022

Assistant to manager in daily operations and task designated by the district manager. Check in reservations upscale on moving product and services. General maintenance and basic cleaning cashier to incoming customers,billing specialists,

Amazon Warehouse Associate

Integrity Staffing Services - Phoenix, AZ

August 2019 to January 2020

Stowing position, Place incoming products to be shelved for future picking, scanned for inventory control. Packer, sort outgoing orders and place in proper shipping for packages with appropriate labels to be shipped out to customers per there order.

Customer Advocate I -Technical Support Representative Cox Communications - Phoenix, AZ

March 2015 to May 2018

inbound /outbound representative for account assistance, technical support, billing and account maintenance. up sale to benefit the customer overall satisfaction of products.Escalation resolution desk operator.

Call Center Sales/Customer Services Representative Empereon Constar - Glendale, AZ

2015 to 2015

Inbound Phone Calls, Data Entry, Information and Order Processing Service Supervisor

Albertsons - Phoenix, AZ

2008 to 2014

Customer Service, Cashier, Accurate Cash Handling, Register and Safe Reconciliation, Shift Scheduling, Supervise 10+ employees on a regular basis, Service Desk Attendant Customer Service Manager

Kroger/Smiths - Taos, NM

2006 to 2008

Service Desk Attendant, Stocking, Cashier, Accurate Cash Handling Register and Safe Reconciliation, Asst. Nutritional Department operations and health standards Merchandise Orders and invent, Supervise 10+ employees on a regular basis Education

GED

Glendale Community College - Glendale, AZ

1996

Skills

• Tech Support

• Customer Service

• Call Center

• CSR

• Customer Care

• Customer Support

• Troubleshooting

• Upselling

• Active Directory

• Assistant Manager Experience

• Microsoft Windows

• VoIP

• Front desk

• Administrative experience

• Computer literacy

• Leadership

• Windows

• Conflict management

• Communication skills

• Computer skills

• Data entry

• Office experience

• Microsoft Office

• Sales support

• 10 key typing

Additional Information

• Over 20 years of experience providing customer support in person as well as over the phone.

• Committed to customer support, with the ability to build productive relationships and resolve issues while increasing customer loyalty.

• Ability to maintain work partnerships by listening attentively, solving problems with respect to find common ground and achieve win-win outcomes.

• Determined to meet and exceed company goals to further personal abilities and the objectives of the company.

• Typing speed average is 40 WPM and 10-key with the experience using Microsoft Word and novice experience with Microsoft Outlook, PowerPoint.

• Competent and reliable professional that is committed to top quality work.

Contact this candidate