Receivable Specialist Scrum Master
Resume:
Raleigh, NC
*********@*****.***
http://www.linkedin.com/in/ManreetS
MANREET KAUR SINGH
PROFILE
Results-driven Product owner with a passion for driving customer-centric solutions. I bring a unique perspective to product development and a keen eye for identifying user pain points. Eager to leverage my strong organizational and problem-solving skills, I am dedicated to guiding teams through the Scrum framework, optimizing productivity, and delivering high-quality results. With a solid understanding of the software development lifecycle, strong foundation in quality assurance and cross-functional collaboration, I am poised to leverage my technical expertise, analytical skills, and customer-focused mindset to drive product success and exceed user expectations.
ACHIEVEMENTS
Certified Scrum Product Owner, Scrum Alliance, 2022
Certified Scrum Master, Scrum Alliance, 2023
SKILLS
Agile methodologies/SCRUM/Kanban
Communication
Azure DevOps
Leadership
JIRA
Story Backlog
Power BI
UAT
Salesforce
User stories
Product Strategy
Oracle
Release Planning
Resource Forecasting
Stakeholder management
Cross-functional collaboration
Requirements gathering and analysis
Product Roadmaps
WORK HISTORY
PCLaw Time Matters, Raleigh
March 2020 — March 2023
Product Owner
• Collaborate closely with stakeholders, including customers (250+ Paralegals and Lawyers), business analysts, and development teams, to gather requirements resulting in increased usage of product by 25 times.
• Expertise in defining product vision, creating and prioritizing Product Backlog Items (PBIs), and managing product backlogs in Azure DevOps
• Meet with development team to prioritize bugs/defects, define acceptance criteria, estimate sizing for each PBI, and for sprint planning
• Communicate with cross-functional teams to ensure successful product launches
• Coordinate sprints with scrum team and product manager to support delivery across all phases of the product life cycle for a software company, including identifying product defects, managing product backlogs, and analyzing KPI's to define strategies
• Efficiently manage projects from proposal and execution to certification and delivery of software, averaging 60 defects and creating 50 user stories in Azure DevOps quarterly
• Lead team in daily scrum following agile methodologies and run triage along with
meeting with executives and creating roadmaps in JIRA and Airtable
• Compose application and system requirements for architectural design for desktop and mobile applications, Amazon Web Services containers, and internal automated data collecting application
• Decrease manual data analysis hours by 55% by running SQL queries in SQL Server Management Studio, Google Analytics, and Azure Application Insights to run analytics to ensure clients’ data is pulling the correct data points
• Collaborate with product managers to prioritize tasks, forecast resources and ensure product requirements were met
• Resolve conflicts and challenges within the team in a timely and effective manner
• Conducted user acceptance testing (UAT) and gathered feedback to iterate on product features and ensure high-quality deliverables
Quality Assurance Analyst
• Compile 30+ test suites with 50+ test cases each in DevOps and script 50+ test cases in Selenium and Ranorex in C#
• Execute UAT, end-to-end, and regression testing for mobile applications in iOS and
Android OS
• Compose and test download page links to all documentation including EULA, NDAs, FAQs, How-To’s, and internal and external articles in Confluence and Salesforce
• UAT and UI/UX testing for Horizon Interface reports
• Run SQL queries on 250+ clients’ datasets to verify data is secure in international Amazon Web Services (AWS) containers, detect corruptions, and contact clients to resolve issues
University of North Carolina, Chapel Hill
April 2019 — March 2020
Accounts Receivable Specialist
• Conducted thorough research to address sponsor and university issues regarding late payments, making sure payments are allocated correctly
• Correspond via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, errors in contracts, and other discrepancies
• Merged invoices in PeopleSoft for other departments to zero out the trial balance, or create a refund for the account
• Strong proficiency with PeopleSoft, ConnectCarolina, Microsoft Excel, Word, and Outlook
EDUCATION
COMPUTER SCIENCE, UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE
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