Entry Clerk Data
Resume:
Kenyatta Boyd
Novi, Michigan 48377
OBJECTIVE:
To obtain a full time remote position where I can use my current skills towards new goals and successes.
WORK EXPERIENCE:
Operations Support Specialist
Way.com - Fremont, CA November 2018 to March 2020
Perform, organize, and streamline operational tasks to reduce the potential for errors. Provide technical assistance to clients and staff. Monitor for problems, taking immediate action where possible, and escalating when required. Interact with clients, resolve problems, and provide information.
Home Health Aide
Charming Care - Detroit, MI May 2010 to November 2018
Care Provider
Responsible for providing care for the elderly.
Data Entry Clerk/Switchboard Operator
Robert Half - Fremont, CA February 2017 to September 2018
Assisted customers, directed incoming call's to the appropriate person, filing, and faxing. Safe Deposit Auditor, maintained immaculate work area, and attended weekly meetings.
Customer Service/Production
Edible Arrangements, Shelby Township - Charter Township of Clinton, MI January 2009 to May 2010
Assisted customers with orders, Store Inventory, Organizing and Production
Assistant Manager
Edible Arrangements - San Jose, CA January 2007 to November 2007
Assisted Customers, Training, Inventory, Banking, Organizing, Employees Schedules and Production etc.
Customer Service Representative
Edible Arrangements - Milpitas, CA January 2005 to November 2007
ResponsibilitiesCustomer service and Production
Accomplishments Exceptional customer service
Bus Attendant
Detroit Public Schools - Detroit, MI September 2003 to August 2004
I was responsible for assisting disabled children on and off of school buses.
Switchboard Operator/Data Entry Clerk
Keopplinger's Bakery - Oak Park, MI September 2002 to March 2003
Took messages and transferred calls to the correct person,
Provided excellent customer service to clients and vendors. Balanced and filed inventory and numerical data entry
Product Associate
The CIT Group - Bloomfield Hills, MI September 1998 to June 2000
Contacted customers regarding lease renewals and terminations, composed customer log files, handled customer complaints and attended monthly department meetings.
Production Associate
IBM - San Jose, CA February 1997 to June 1998
Worked on assembly line, maintained immaculate work area and helped with the design of the first metal plate to be used in the Air Bearing Surface process.
Lead Customer Service Associate
Sally Beauty Supply - Mountain View, CA August 1996 to February 1997
Assisted customers, trained a team of four on store procedures, maintained and cleaned work area, made store deposits and dealt with customers
complaints as well as issues.
EDUCATION
Walden University - San Jose, CA
High School Diploma
Pioneer High School - San Jose, CA
SKILLS:
10 Key by Touch Organizational Skills Data Entry Time Management
MS Word Alpha/Numeric Filing
Account Ledgers Detail Oriented
Customer Service Communication Skills
Time Management
Order Processing
Setting up customers in the CRM
Call Center
Inside Sales
Trained Philippines/India Team on company procedures and protocols
Calling and setting up potential clients for Dining App.
Updating client restaurant data
Uploaded menu images for the Dining App.
QA for over one hundred restaurant menu’s on-boarded
Handled all customer dining issues
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