Customer Service Cleaning
Resume:
Desirae Bartholomew
Bakersfield, CA *****
**************@*****.***
Authorized to work in the US for any employer
Personal Mission Statement
I will greet each day with GRATITUDE, PATIENCE and a Complete COMPREHENSION that everything happens for a reason. I will COURAGEOUSLY accept that which is out of my control with DIGNITY. I will STRIVE to EMPOWER and SUPPORT everyone I have the pleasure to meet. I am fueled with my deep DESIRE to NURTURE and CULTIVATE a peaceful existence for all humans equally.
SKILLS & ETHICS
*Flexible, Reliable & Team Work Oriented *Event Planning & Management
*Customer Service & Satisfaction Specialist *Budgeting & Profit Vs Loss & Sale
*Time Management & Problem-Solving *Banquet & Catering
*Food Service & Safety Leadership *Development & Conflict Management
*Entrepreneurship & Business Development *General Maintenance & Sanitation Ppl & Menu Planning *Inventory Control & Management
*Purchasing/Merchandising & Vendor Relations *Food Preparation & Production
*B.O.H./F.O.H. Restaurant & Store Management *Commercial & Residential
*CleaningCashiering & Retail Sales *Leadership Development & Conflict Management
WORK EXPERIENCE
Cleaning Service Provider
MaidPro - Bakersfield, CA . 08/2021 - 12/2021
• Completed rigorous cleaning and sanitizing checklists for each account I was assigned
• Followed an organized daily planner for each jobsite without supervision.
• General and customer-specific housekeeping duties, including wiping, vacuuming, laundry, dusting,sanitizing, bathroom cleaning and bed-making.
• Coordinated with coworkers to execute assigned client's requests in an orderly and timely fashion.
• Provided excellent customer service.
• Operated and maintained cleaning equipment in an organized, safe and sanitary manner.
• Cleaned Private residences, vacation rentals, move-out or move-in cleaning and businesses Prep Cook/Server
Aramark Campus LLC @ C.S.U.B. - Bakersfield, CA . 12/2019 - 12/2021
• Prepped, cooked and served Various Menu items for the cafeteria inside CSU BAKERSFIELD.
• Assisted with inventory and ordering.Assisted with Catering Events.
• Relieved coworkers for their breaks by taking over at different assembly/buffet style lines of service.
• Ensured all holding equipment and products were at the appropriate temperature on an hourly scheduled checklist.
• Took customer's orders, cooked and assembled them, and served them ensuring proper portions,neatness, and temperatures were addressed. Deli Manager
Quality Market & Deli 12/2018-07/2019 Bakersfield, CA
• Started a deli from Scratch
• Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups,pizza,or coffee using proper safety precautions and sanitary measures.
• Monitored and ordered supplies or food items and restocked as necessary to maintain inventory.
• Performed personnel activities such as supervising and training employees.
• Established high standards and workplace regiment for personnel's performance and customer service.
• Arranged for equipment maintenance and repairs, and coordinated a variety of services such as waste removal and pest control.
• Reviewed menus and analyzed recipes to determine labor and overhead costs, and assign prices accordingly.
• Cleaned and organized and maintained eating, service, and kitchen areas.
• Stocked and priced shelved product.. kept a thorough rotating stock system ("FIFO").
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there was adequate change for the shift that followed.
• Cooked in various cooking styles such as pit BBQ, deep fryer and fresh custom salads and sandwiches.
• Performed opening duties and procedures and also closing procedures. Deli Manager
The Country Store @ Eagle Energy's 76 fuel station - Paso Robles, CA . 05/2018 – 11/ 2018
• Hired to "re-invent" a failing deli operation inside a lucrative gas station.
• Investigated and resolved complaints from patrons regarding food quality, service, or accommodations.
• Monitored food preparation methods, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Maintained inventory records.
• Reviewed and assigned prices to menu items by analyzing recipes to determine labor and overhead costs.
• Established employee work schedules, duties and procedures to ensure that payroll efficiency, quality of service and employee's work-life balance was addressed without taking away from the customer's needs.
Product Demonstrator
Royal Razorback BBQ Sauce - Paso Robles, CA . 05/2010 - 10/2018
• Set up a demo station inside stores.
• Prepared samples using preventative practices learned from health department guidelines.
• Interacted with store patrons with knowledge about the product and information to assist the customer in purchasing.
• Took down my station, cleaned up the whole area and reported to the store's supervisor when I was finished..
• Stocked the shelves with the product I was demonstrating. Catering Manager/Coordinator/Head Chef
Central Coast Catering - Paso Robles, CA . 01/2010 - 10/2018
• Responsible for planning unique and satisfying menus that meet and exceed client expectations.
• Held meetings with clients and worked to understand their vision and desires of events.
• Managed "month-of" and "day-of" coordination for various events including weddings, private parties, and corporate events.
• Made menu suggestions that tied into the overall theme of the event.
• Helped to keep clients on budget and provided them with detailed expense reports.
• Calculated product needed, generated plate costs and any other expenses determined by guest count.
• Sourced food and introduce local dishes when possible.
• Managed all financial aspects of the business and effectively managed client's budgets.
• Hired extra staff when necessary and properly trained all staff members.
• Addressed any additional needs or concerns of the client, working to continually satisfy the client.
• Created event specific meals including cooking instructions, presentation formats and portions based on client's expectations.
• Executed all fields of the cooking process solely and/or with hired help to ensure culinary perfection. Restaurant/Store Manager
Cregor's Liquor & Deli - Paso Robles, CA.
05/2005-05/2018
• Managed all fields of a liquor store/full service deli.
• Scheduled, hired, Organized and directed worker training, resolved issues and developed an outstanding staff who's #1 daily objective was 100% customer satisfaction.
• Created recipes and presentation procedures for dishes, specials and various menu items based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
• Received payment by cash, check, credit cards, vouchers or automatic debits.
• Monitored checkout stations and food delivery counters to ensure that they had adequate resources available and each department was staffed appropriately.
• Calculated total payments received during a time period, and reconciled this with total sales.
• Balanced vendor accounts, made bank deposits, scheduled vendor meetings, wrote orders for all departments based on current inventory and projected sales.
• Checked in deliveries to ensure proper quantity and quality of product received.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Stocked shelves and mark prices on shelves and items.
• Maintained a completely clean environment with the most orderly and tidy staff and inventory.
• Always strived to use only the freshest, healthiest and cost effective ingredients.
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