Service Representative Customer
Resume:
Lekesia Johnson
Orange Park, FL *****
***************@*****.***
• Experience with electronic medical records (EMRs), data abstraction
• Ability to work independently and within a team environment
• Knowledge of HIPAA regulations and patient privacy
• Remote and call centers customer service experience Authorized to work in the US for any employer
Work Experience
EMR Analyst Abstractor
The HCI Group - Jacksonville, FL
June 2022 to May 2023
• Conducted comprehensive reviews of patient records in the EMR system to extract relevant data.
• Analyzed and interpreted patient data to ensure compliance with CMS quality measures and other requirements.
• Collaborated with healthcare providers to obtain missing or incomplete data elements.
• Compiled data into reports and presented findings to management and clinical staff
• Identified areas for improvement in data collection processes and worked with the healthcare team for changes
• Interacted with supervisor with Teams, Emails, Chats
• Verifying patient insurance before entering in new system update Scheduling Coordinator
UF Health Shands Hospital - Jacksonville, FL
January 2019 to June 2022
• Handle all incoming calls from patients getting them transferred to right department for schedule/ rescheduling appointments
• Transferring patients calls to medical billing department to verify patients coverage is active
• Follow Hippa rules and regulations for patients records on file
• Navigate through multiple systems using Microsoft, excel, and using word documents
• Chat with supervisor using emails, teams, zoom CSR - Customer Service Representative
Solera - Jacksonville, FL
June 2017 to January 2019
• Managed customer accounts
• Booked appointments for clients
• Worked in the inbound/outbound call center
• Created call center scripts
• Responsible for troubleshooting applications
• Collected and documented orders
• Scheduling customers for service appointments
• Transfer customer to the right departments
• Help desk troubleshoot
Customer Service Representative
ADT - Jacksonville, FL
March 2009 to June 2017
• Inbound calling rescheduling and scheduling appointments to existing customers to upgrade service
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts
• Assist customers to upgrade existing service providing helpful information
• Place and cancel orders
CSR - Customer Service Representative
convergys - Jacksonville, FL
December 2004 to March 2009
• Resolving customers complaints and troubleshooting
• responsible for processing customer orders and sales, providing/receiving information
• Have good customers service skills and professionalism work well as a team
• Activate and deactivate wireless devices for customers and upgrade devices
• Taking inbound and outbound calls for customer support
• Make over 150 calls per day
Education
High school in REQUIRED
Contact this candidate