Service Representative Customer
Resume:
Lisa Dyan Jordan
Lakewood, Colorado 80215
Cell # 720-***-****
**********@***.***
**********@*****.***
Objective: To utilize my talents and qualifications in a position of interest with a growing and dependable company, where the ability to advance and achieve new skills is met.
Accomplishments & Capabilities
~ Supervised and ran a well-organized corporate office
~ Ability to work effectively under pressure with frequent interruptions
~ Handled difficult customer relations with diplomacy
~ Mastered financial and accounting principals
~ Designed Advertisements, including graphics
~ Self-Motivated – ability to work independently
~ Wrote correspondence and maintained records for taxes
~ Mediated employee relationships to maintain cooperative working atmosphere
~ Interviewed, hired and terminated staff
~ Successfully taught very inexperienced people to deal effectively with the public
~ Well-developed communication and assessment skills
~ Authorized disbursements of thousands of dollars
~ Knowledge of Denver and surrounding area streets
Work Experience:
FirstBank Holding Company Customer Service / Contact Center
12345 Colfax Avenue Representative
Lakewood, CO 80215
Contact Center / Customer Service Representative. Answer a high volume of calls, assist customers with their questions and account needs/information.
SCL Health – Good Samaritan Hospital
Customer Care Specialist Emergency Contact Center
200 Exempla Circle
Lafayette CO 80026
March 2022 - present
Handle all incoming telephone calls for 4 hospitals. Direct all callers to proper location. Take incoming hospital emergency calls and announce the emergency in an overhead announcement at the appropriate hospital (ie: stroke alert, security assist, helicopter assist, sepsis alert, etc.)
Brookside Town Houses
On-Site Property Manager
Leasing Consultant
3651 Parfet Street
Wheat Ridge, CO 80033
March 2004–August 2022
425-***-**** - George Trickell, Property Owner
On-site Property Manager/Leasing Consultant for 16-unit Duplex Town Home Community. Collect Rent Payments, Handle & Schedule Maintenance needs for tenants. Do intake out outtake walk throughs with tenants. Work closely with the owner of the complex to make decisions on upgrades, tenant complaints, rental information, etc. Design and place advertisements for any vacancies.
Screen applicants accordingly.
SCL Health - Lutheran Spine Center
Patient Service Representative, Referral Processor /
Benefits Coordinator
1687 Cole Boulevard #103
Lakewood, CO 80401
February 2021 – April 2021
Handle patient inquiries, answering and documenting all incoming calls & contacts. Respond with empathy to complaints and concerns from members concerning Health Plan benefits, account status, payment history and medical services. Evaluate data to determine and implement the appropriate course of action. Assist department in reaching handling goals, first contact resolution and member retention. Effectively diffuse anger, tension, & hostility, within regulatory guidelines. Schedule appointments, route urgent messages to MD/RN staff for review. Create referrals, verify & check insurance requirements/status. Outbound calls to Patients for urgent needs & scheduling.
Process referrals received for the department, check benefits and schedule as needed.
Kaiser Permanente Colorado Member Service Customer Care
Patient Assistant – Primary Care
Patient Assistant – Orthopedics
10350 E Dakota Avenue
Denver, CO 80247
May 2014 – December 2020
Handle member inquiries, answering and documenting all incoming calls & contacts. Respond with empathy to complaints and concerns from members concerning Health Plan benefits, account status, payment history and medical services. Evaluate data to determine and implement the appropriate course of action. Assist department in reaching handling goals, first contact resolution and member retention. Effectively diffuse anger, tension, & hostility, within regulatory guidelines, of members expressing concerns about Kaiser Permanente.
Schedule appointments, route urgent messages to MD/RN staff for review. Create referrals, verify & check insurance requirements/status. Outbound calls to Patients for urgent needs & scheduling.
City & County of Broomfield Communications Specialist – EMD Certified
7 Descombes Drive Public Safety Coordinator
Broomfield, CO 80020
August 2000 – March 2014
Communication Specialist and 9-1-1 Dispatcher for Broomfield Police and North Metro Fire Departments. EMD Certified. Answer emergency and non-emergency calls for service and enter information into Computer Aided Dispatch terminal. Determine urgency and nature of call in order to provide assistance and to dispatch appropriate personnel. Operate telephone and radio equipment. Hear, read and comprehend two or more different things at the same time from radio, telephone, computer screen, teletype or other source of information. Dispatch police and fire personnel to various locations and maintain accurate and current awareness of their specific location and status Operate computer equipment to enter, query and or/delete operational data and information to and from CCIC, NCIC and various law enforcement agencies. Operated nine or more computer applications at the same time for entering and retrieving information; monitor several computer screens simultaneously.
Ankmar Door, Inc. Service Dispatcher – Customer Service
4200 Monaco Street
Denver, CO 80216
May 1999 – August 2000
Overhead Door of Denver
Commercial Service/Sales Dispatcher
3291 Peoria Street
Aurora, CO 80010
August 1997 – May 1999
Residential and Commercial Sales and Service Department Dispatcher, Assistant to the Service Manager. Supervise service trucks and team, schedule daily work log for each truck, process payroll for service team, radio dispatch emergency calls for service, handle incoming service calls and complaints, troubleshoot problems, maintain and confirm all service orders, invoicing, credit approvals and collections.
American Garage Door Receptionist / Customer Service
6191 East 39th Avenue Dispatcher / Payroll Specialist
Denver, CO 80207
February 1996 – August 1997
Handle main switchboard and all incoming calls. Route all calls to the appropriate individuals. Take incoming service and sales calls when needed. Served as backup dispatcher to the sales and service departments, processed payroll for the entire company, filed all service orders, approved credit applications, collected on late paying accounts, filed intent to lien letters and managed all legal correspondence.
R & S Garage Door, Inc. Vice President, Secretary/Treasurer
9725 West 37th Ave. of self-employed business
Wheat Ridge, CO 80033
January 1986 – August 1994
.
Managed office for Corporation which was a self-employed business.
Duties included accounts payable and receivable, collections, general ledger accounting, customer relations, telephone sales, payroll and payroll taxes, city sales and use taxes, F941 and quarterly tax reporting, invoicing, billing, purchase orders, inventory control, dispatching, daily work logs, customer and employee complaints, material and labor reports, workmen’s compensation reports, insurance claims and adjustments and financial reports including quarterly and year end taxes. Designed graphics and advertisements for newspaper, yellow pages and direct mail advertising.
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