Customer Service Professional

Sable V. Henderson

Customer Service Professional Columbus, Ohio

Phone: 614-***-**** Email: *************@*****.*** LinkedIn: www.linkedin.com/in/sable-va’aran-b5171772

Summary:

Results-driven customer service professional with over 10 years of experience in sales, help desk, technical support, and call center environments. Proven track record of delivering exceptional customer service, maintaining strong client relationships, and achieving sales targets. Proficient in Microsoft Office suite and experienced in utilizing various CRM and SaaS platforms. Committed to providing personalized solutions and exceeding customer expectations.

Experience:

Regulatory Compliance Analyst I/Diversion Surveillance Program - Seaglass Technology Partners, LLC (October 2022 - April 2023)

- Maintain up-to-date knowledge of existing and emerging regulations, standards, and guidance documents.

- Assisted medical locations with order processing controlled substances and deliveries via email, chat, inbound/outbound calls.

- Analyze product data to provide insightful recommendations for reportability.

- Conduct internal and external audits and deliver regulatory training to customers.

- Ensure compliance with established business requirements and Covetrus SOPs.

Business Support System Specialist - Forrest Solutions (December 2021 - September 2022)

- Processed orders, provided technical support, and facilitated call transfers for clients with diverse businesses.

- Demonstrated strong data entry skills and managed loan information and payments with accuracy.

- Adapted to three different departments, delivering exceptional customer service through inbound, outbound calls, email, and chat.

Customer Care Coordinator - Chipotle Mexican Grill (August 2018 - September 2019)

- Assisted locations in order processing and deliveries via email, chat, inbound/outbound calls.

- Utilized problem-solving skills to address customer issues related to deliveries and in-store services.

- Performed efficient data entry and seamlessly navigated multiple systems and screens.

Tech Support/Customer Service Rep - Dish Network (2017 - August 2018)

- Provided sales and technical support, processed service orders, and resolved equipment and remote setup issues for customers.

- Consistently achieved top sales performance during training.

- Assisted customers with order processing via email, chat, inbound/outbound calls.

Inbound Sales Representative - ViaSource Solutions (June 2016 - September 2017)

- Processed orders for Medicaid patients, offering guidance and assistance with website navigation.

- Assisted medical locations and patients with order processing and deliveries via email, chat, inbound/outbound calls.

Education:

Bachelor of Business Administration - BBA, Business Administration and Management, General

- Colorado Technical University (2015 - 2018)

Skills:

- Exceptional customer service

- Proven sales track record

- Technical support expertise

- Proficient in Microsoft Office suite

- CRM and SaaS platforms (Salesforce, Zendesk, Microsoft Teams, Slack, AS400, IQUVIA)

- Strong problem-solving abilities

- Effective time management and multitasking

- Excellent communication and interpersonal skills

With a proven background in customer service, sales, and technical support, I am confident in my ability to deliver outstanding results while surpassing customer expectations. I am eager to contribute my expertise and dedication to a dynamic organization focused on customer satisfaction and growth.

Contact this candidate