Service Representative Data Entry

JANICE JARRETT

**** * ****** ** *********, Pa. **052

484-***-**** *********@***.***

Quality Assurance and Customer Service Leader

SUMMARY

Strengths include:

Medical Terminology

HIPAA Regulations

Creative problem-solver

Balancing conflicting priorities (Call quality vs. call duration)

Devoted to continuous improvement

Anticipating new challenges in uncharted environments

Data Entry

Accounts Receivable

EXPERIENCE

Unifirst June 2022-February 2023

Customer service representative

Answering phone

Data Entry

Accounts Receivable

Daily route logs

Billing

Processing credits for clients

Processing orders

Robert Half Staffing August 2020-February 2022+

Last assignment April 2021 to February 2022

Catholic Charities Allentown, Pa

Program agent for ERAP

Processing and verifying applications for rental and utility assistance due to Covid

Processing payments to landlords and utilities if application approved

Optum Services, Inc Allentown, Pa. August 20, 2012 to June 17, 2020

Sales and Customer Service Representative Inbound call center.

Sales agent for Medicare Supplement Plans and Medicare Rx Plans

Taking 40 to 100 calls daily.

Selling and Explaining benefits, plan choices, claims and enrollment procedures

Received several Bravo Awards for customer services from peers and managers

AETNA Allentown, Pa 2007-2009 Blue Bell 2009-2011

Customer Service Representative Responsible for taking 40-80 inbound calls daily.

Charged with explaining member benefits and claims in order for members to clearly understand their benefits and how their claims were processed.

Team representative to several work-groups and the “go to person” for the team First Call Resolution Survey questions, claim and benefit issues, and claim work-flows and procedures

Kgb inc. (formerly Infonxx) Bethlehem, Pa 1997-2006

Quality Assurance & Operations Testing Manager Responsible for managing all Quality Testing for internal and external clients.

Duties include managing a Product Services Testing Team, developing test plans, test scenarios, scheduling resource and analyzing and distributing results

Created new Product Services department for the company

Developed a proactive testing plan to identify possible trends or issues with network, products and services, and overall customer experience before they could affect client services

EDUCATION & TRAINING

Allentown Business School-Business Operations

West Chester University-Mathematics 2 years

Intermediate Excel, New Horizons Beginning

Excel Fred Pryor Seminars

Honors & Achievements

Linda Ann's Greyhound Rescue-provide training and foster home

Raintree Jack Rescue SC.

Allentown Business School President's List

Dog show obedience judge

Instructor for horse related therapy with physically and mentally challenged children

Contact this candidate