Sales Associate Customer Support
Resume:
Kiara D. Arnold – Resume
KIARA D. ARNOLD *****.********@*****.*** Silver Spring, MD
301-***-**** LinkedIn Profile
Executive Assistant
* ***** *********, **************, ***** Development 3 years Operations, Reporting, Process Re-engineering 3 years Data Analytics
Professional Profile
Detail-driven, Marketing and Design professional with 5+ years of experience upgrading and designing tools to promote services. Creative and organized, streamlines processes and procedures, improving outcomes and speeding timelines. Manages operations, ensuring targeted information and applicable promotions. Analytical, uses numbers to improve services and delivery. Sees elevated ways to upgrade and improve plans, saving time. Areas of Expertise
Leadership / Execution: Customer Experience, Project Management, Brand Development, Presentation, Negotiation, Communication, Data Analytics, Member Support, Reporting, Event Management, Operations, Meeting Coordination, Document Management, Video Production. Tech: Social Media, Sim’s Security Systems, HIPAA, EMS, Information Security/Privacy Awareness, Photoshop, Canva, JIRA, Lightroom, Capcut, Microsoft Office Suite: Word, Excel, PowerPoint; Zoom, WordPress, Tableau, SharePoint, Adobe Creative Suites, Hubspot, Salesforce. Professional Experience
XOMETRY MANUFACTURING SERVICES, Rockville, MD 08/2022 – 02/2023 Supplier Marketing
Data Analytics: Monitored and gathered analytics/research and compiled statistics pertinent to planning marketing campaigns.
Reporting: Sent out weekly inspection statistics to Vice President of Marketing.
Marketing Strategy: Collaborated with coworkers on numerous marketing strategy projects.
Customer Communications: Responded to inbound questions regarding test part inspections and general inquiries.
Organization: Created filing system for incoming and outgoing test parts.
Task Management: Streamlined system, separating daily tasks in Jira easier.
Tracking Members: Created tracking system for suspended members, barring from test part system.
Customer Experience: Gathered and organized customer feedback, helping make changes for better service.
Document Management: Maintained filing system for all incoming FedEx supplier deliveries.
Meeting Coordination: Coordinated meetings with shipping and suppliers, ensuring all parties apprised and up to date.
BIOTECHNOLOGY INNOVATION ORGANIZATION, Washington, DC 03/2022 – 07/2022 Customer Care Specialist
Event Management: Sent out reminder deadline emails for convention; helped maintain Pavilions.
Customer Support: Collaborated with and supported customers by helping complete registration for national convention; helped solve customer problems; answered customer calls.
Convention Presentation: Sets up and leads meetings with companies, explaining registration and booth process.
RAND CORPORATION, Arlington, VA 12/2021 – 03/2022
Facilities Specialist II
People Tracking: Upon system failure, created an Excel spreadsheet to track all people coming in and out of the building when our initial system fell through. Kiara D. Arnold – Resume
2
Workspace Reservations: Designed easy protocol for employees to reserve workspaces.
JIRA Tickets: Managed facilities by ensuring daily Jira tickets processed timely. CANON BUSINESS PROCESS SERVICES, INC, Washington DC 12/2019 – 07/2021 Receptionist
Video Production: Created video displaying office floor plan; detailed how office maintained during Covid.
SharePoint/Covid: Designed SharePoint page, displaying daily Covid-19 updates, cleaning maintenance, and new setup of Envoy to request office attendance.
Handbook: Created receptionist and facilities handbook for floaters when substituting for regular staff member.
Standard Operating Procedures (SOPs): Designed SOPs for receptionist and facilities team to follow daily.
ANTHROPOLOGIE, Washington, DC 02/2018 – 12/2019
Sales Associate and Stylist
Styling: Styled clients from head to toe for various events, such as galas, birthdays, and brunches.
Delivery Process: Created system to track daily deliveries.
Marketing Display: Created various themed window displays. Education, Credentials, Training
SAINT VINCENT COLLEGE, Latrobe, PA, Bachelor of Art and Minor in Business Marketing Certificate of Completion Office and Professional Services Training Program Information Security and Privacy Awareness
SIMs Visitor Module
Enterprise Mobility Security (EMS)
Contact this candidate