Salesforce Administrator Customer Service
Resume:
Besong Sampson
Fort Worth, Texas
*************@*****.***
Job Objective: Motivated and qualified Salesforce Administrator with a demonstrated history of implementing Salesforce within small/large projects. A problem-solver with a solid understanding of Salesforce customization, including data management, integration, user management, and security. Successfully doubled as a Project Coordinator leading the implementation of Salesforce solutions while also managing project timelines, budgets, and resources. Possess Salesforce Administrator and Human Resource certifications.
A collaborative team player with excellent communication skills and a positive attitude.
Pro. Skills & Tools
SFDC Classic Lightning
Sales Service CPQ Cloud
Process Automation
Workbench SOQL
Sales Cloud Service Cloud
Salesforce Communities
Third-Party Integration
Data Management
Concur Expense
Technical Support
Active Directory
Microsoft Excel
Microsoft Teams
PeopleSoft
Service Now
Problem resolution
Client Relationship
Customer Service
Communication
Decision-making
Team building
Professional Experience:
Salesforce Administrator
Capco- Orlando, Florida -Remote June 2019 – Present
Provided administrative/technical support to the QC team in relation to preparing contracts, price books, quotes, and configuring CPQ.
Created and managed a large set of custom objects, applications, formulas, fields, validation rules, and automated processes using process builders and Flows.
Apply critical thinking skills to understand and solve complex business problems, make well-thought-out decisions quickly and positively create and develop out-of-the-box solutions making the most of the SFDC platform.
Collaborated on overall system configuration, user provisioning, deploying change sets, and maintaining security settings on user accounts.
Assisted the VP of Business Analytics in creating and maintaining Reports, and Dashboards
Developed and delivered documentation and presentations to end-users to illustrate solutions and new functionality.
Performed user & administration training sessions for product owners.
Handled tickets in time to meet business service level agreement (SLA).
Managed Omni-Channel and other third-party integrations.
Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
Worked with third-party apps like DocuSign, Revenue Grid, AppExchange, and Okta.
Handled ongoing production support: provisioning users, resolving support tickets, debugging flows, scheduling apex jobs, and writing/running SOQL queries.
Salesforce Administrator
Ditek International Group Aug 2018 – April 2019
Administered licensing and permissions to salesforce users.
Built Custom fields, validation rules, list views, and record types.
Employed Data Loader to read, extract, and load data from CSV files.
Took part in the building of sales processes for new teams.
Configured email templates and oversaw sending list emails.
Manage ongoing support tickets and administrative needs.
Design, develop Collaborate with business and technical stakeholders to design, configure, implement, and maintain Salesforce reports & dashboards for end users.
Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
Documenting processes, including error reports and changes to field history tables.
Assistant Project Coordinator
Ditek International Group April 2016-March 2018
ACHIEVEMENTS HIGHLIGHTS
Assisted with functional, technical, and operational planning and design for the implementation of Salesforce CRM.
Led and oversaw the activities of a cross-functional project team working closely with technical and business stakeholders as well as external vendors.
Accessed and documented the client’s project needs and requirements.
Established clear and measurable project success criteria and communicated them effectively to all involved parties throughout the project's lifespan.
Planned, scheduled, and managed project timelines and milestones using appropriate project portfolio management software like Rally, Asana, and Monday.com.
Set up internal and external meetings/events as requested.
Established clear and measurable project success criteria and communicated them effectively to all involved parties throughout the project's lifespan.
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Achanyi and Sons Cocoa LTD – Cameroon
Project Coordinator March 2011- May 2015
responsible for ensuring the schedule budget, and details of the task were well organized.
Develop personal growth opportunities.
Responsible for quality control, efficiency, and cost-effectiveness for assigned operations and/or containment activities, inspections, rework, or sequencing.
Ensuring that cash approval is in conformity with company guidelines.
Coaches, counsels, and disciplines employees.
Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
Defines objectives, identifies trends and options, chooses a course of action, and evaluates outcomes.
Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Maintains quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems, and recommending system improvements.
Contributes to team effort by accomplishing related results as needed.
Education
Certified Salesforce Administrator
Trailhead/Salesforce
Degree in economics
Landmark University, Buea Cameroon
Human Resource Management Certification
International Institute of Financial Analysis and Management Studies Cameroon
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