Customer Support Service

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Tevin Jones

**** ******** ** *********, ***** North Carolina • 843-***-**** • ********@*****.*** SUMMARY

Customer service professional with 5 years of experience in providing exceptional customer support and driving sales growth. Proven track record of delivering outstanding service, resolving customer inquiries, and building strong relationships. Skilled in effectively addressing customer needs and ensuring their satisfaction through proactive communication and problem- solving. Adept at handling high-volume customer interactions in fast-paced environments, while maintaining a positive and professional demeanor. Collaborative team player with experience as a sales representative, utilizing persuasive communication and relationship-building skills to drive revenue and exceed sales targets. Strong proficiency in CRM systems and a commitment to delivering a seamless customer experience. EXPERIENCE

Truck Driver, 01/2018 - 02/2023

Fedex ground

Operated and maintained commercial vehicles, ensuring safe and timely delivery of packages and freight.

Adhered to all traffic laws, regulations, and company policies to ensure compliance and promote safety.

Conducted pre-trip and post-trip inspections of vehicles, identifying any maintenance or repair needs and promptly reporting them to the appropriate personnel.

Loaded and unloaded packages and freight, utilizing proper lifting and handling techniques to prevent damage and ensure secure transportation. Receptionist, 02/2019 - 06/2022

Ladybyling Co - Charlotte, NC

Managed multi-line phone system, effectively handling incoming calls, taking messages, and directing calls to the appropriate individuals.

Booked and coordinated conference rooms, ensuring smooth scheduling and availability for meetings and appointments.

Processed incoming and outgoing mail, including sorting, distributing, and logging packages and correspondence.

Handled general administrative tasks, such as filing, photocopying, and scanning documents, maintaining organized and efficient office operations. Salesman, 03/2015 - 08/2018

Yahnis Co - Florence

Operated commercial vehicles to transport beer products to various retail establishments and distributors.

Conducted sales presentations and product tastings, persuasively communicating the quality and unique characteristics of the company products.

Built and maintained strong relationships with new and existing customers, fostering customer loyalty and generating repeat business.

Maintained professionalism and integrity in all business interactions, representing Yahnis Beer Company in a positive and professional manner. SKILLS

Customer Service Skills:

Excellent communication skills, both

verbal and written.

Active listening and empathy to

understand customer needs and concerns.

Strong problem-solving abilities to resolve

customer issues effectively.

Sales Skills:

Persuasive communication and negotiation

skills.

Strong product knowledge and the ability

to explain features and benefits.

Active listening to understand customer

needs and tailor solutions.

Truck Driving Skills:

Valid CDL (Commercial Driver's License)

and a clean driving record.

Proficiency in operating commercial

vehicles safely and adhering to traffic

laws.

Strong knowledge of routes, road

regulations, and navigation skills.

EDUCATION AND

TRAINING

Commercial Driver's License(CDL), 04/2013

CR England Trucking School - England

Welding, 2012

Florence Darlington Tech College

Computer Science, Math & communication,

2010

Dillon High School

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