Service Representative Customer
Resume:
Cassiatta Briggs
San Antonio, TX *****
***************@*****.***
Willing to relocate: Anywhere
Work Experience
CNA - Certified Nursing Assistant
Advanced rehabilitation and healthcare of Live Oak - Live Oak, TX October 2020 to March 2021
• Providing great patient care.
• Answering patient calls and determining how best to help them.
• Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.
• Turning and repositioning bedridden patients.
• Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.
• Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities.
• Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.
• Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.
• Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine.
• Reminding patients to take medications and nutritional supplements.
• Noting observations of patient behavior, including complaints, or physical symptoms to nurses.
• Stay up to date on CNA training and facility policy and procedure. Customer Service Representative
Duke Energy - Montgomery, AL
April 2014 to July 2018
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.
CNA - Certified Nursing Assistant
Diversi care - Montgomery, AL
January 2016 to April 2018
• Grooming and bathing patients with low mobility
• Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
• Helping patients eat and take medications
• Making sure they have regular meals and proper medication dosages
• Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
• Assisting patients with mobility needs, transferring them from wheelchair to bed
• Turning or adjusting patients in bed to prevent bedsores or other discomfort
• Exercising patients by helping them walk
Education
Asn in Nursing
Troy University - Montgomery, AL
August 2018 to September 2019
Some college
High school diploma or GED
Skills
• Hospice Care
• Nursing
• Vital Signs
• Critical Care Experience
• Home Care
• Customer service
• Windows
• ICU Experience
• Caregiving
• Triage
• Medical Imaging
• Medication Administration
• Hospital Experience
• Typing
Certifications and Licenses
CNA
CPR Certification
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