Cassiatta Briggs

San Antonio, TX *****

adxeti@r.postjobfree.com

334-***-****

Willing to relocate: Anywhere

Work Experience

CNA - Certified Nursing Assistant

Advanced rehabilitation and healthcare of Live Oak - Live Oak, TX October 2020 to March 2021

• Providing great patient care.

• Answering patient calls and determining how best to help them.

• Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising.

• Turning and repositioning bedridden patients.

• Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.

• Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities.

• Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.

• Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.

• Examining patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine.

• Reminding patients to take medications and nutritional supplements.

• Noting observations of patient behavior, including complaints, or physical symptoms to nurses.

• Stay up to date on CNA training and facility policy and procedure. Customer Service Representative

Duke Energy - Montgomery, AL

April 2014 to July 2018

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of orders, refunds, or exchanges.

• Advise on company information.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Place or cancel orders.

• Answer questions about warranties or terms of sale.

• Act as the company gatekeeper.

• Suggest solutions when a product malfunctions.

• Handle product recalls.

• Attempt to persuade customer to reconsider cancellation.

• Inform customer of deals and promotions.

• Sell products and services.

• Utilize computer technology to handle high call volumes.

• Work with customer service manager to ensure proper customer service is being delivered.

• Close out or open call records.

• Compile reports on overall customer satisfaction.

• Read from scripts.

• Handle changes in policies or renewals.

CNA - Certified Nursing Assistant

Diversi care - Montgomery, AL

January 2016 to April 2018

• Grooming and bathing patients with low mobility

• Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs

• Helping patients eat and take medications

• Making sure they have regular meals and proper medication dosages

• Monitoring vitals and patient behavior and reporting them to the nursing and medical staff

• Assisting patients with mobility needs, transferring them from wheelchair to bed

• Turning or adjusting patients in bed to prevent bedsores or other discomfort

• Exercising patients by helping them walk

Education

Asn in Nursing

Troy University - Montgomery, AL

August 2018 to September 2019

Some college

High school diploma or GED

Skills

• Hospice Care

• Nursing

• Vital Signs

• Critical Care Experience

• Home Care

• Customer service

• Windows

• ICU Experience

• Caregiving

• Triage

• Medical Imaging

• Medication Administration

• Hospital Experience

• Typing

Certifications and Licenses

CNA

CPR Certification

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