Customer Support Desk Technician

Solomon Ogbuaka

Richmond, TX. • ********@*****.***• 346-***-****

SUMMARY

Aspiring Information Technology graduate with hands-on training eager to apply abilities and talents in a technical environment, meeting demands of both customer and management. Skilled in customer support, and troubleshooting. Experienced in the service industry working independently and in a team environment TECHNICAL SKILLS

Systems: Windows 10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Stand- ards and Protocols, IPS/IDS

Language: JavaScript, Shell Programming.

Other Tools: LAN Manager, McAfee/Norton Virus Protection Utilities, Cisco, Juniper Networking: TCP/IP, 100Base T Ethernet, VLAN, LAN and VPN/Remote Connectivity, IPv4/6. Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

KEY SKILLS

• Implement wireless networks, and various topologies

• Knowledge with Palo Alto Firewalls, software & hardware

• Ability to stick to deadlines, prioritize and display problem-solving skills

• Install and configure computer hardware, software, systems, networks, printers, and scanners

• Cloud Platform Support: Microsoft Intune, Azure, Office 365, and Google Cloud Application

• Virus and malware mitigation, cleaning infested computers and implementation of Encryptions EDUCATION

My Computer Career, Houston, TX

Information Technology Security Administration Certificate September 2022 Certifications: CompTIA Security+; Microsoft Azure 900 certification RELEVANT EXPERIENCE

Help Desk Technician AOIMF, Sugar Land, TX May 2022 - Present

● Planned, scheduled, and implemented network maintenance that includes firmware upgrades and hardware replacement.

● Coordinated, maintained, and supported the company wide area network IDF.

● Troubleshoot and identified network issues as they are escalated; fix/escalate/document as needed.

● Configured user profiles and fixed company-related network issues; evaluate replacement cycle of network equipment.

● Provided technical support to the supervisor by ensuring proper maintenance of workstations, printers, and peripherals.

● Ensured quick resolution of user concerns and escalated more complicated support issues to senior represent- atives. When necessary, worked with multiple support desks to ensure end-user satisfaction with out-of-scope issues.

WORK HISTORY

Hospitality Aid Spring Branch Transitional Care Mar 2022 - May 2022

● Assisted with computer systems repairs and upgrades, troubleshooting, and installing of software and hardware.

● Upgraded firewall software to get it up to date meeting security requirements

● Assisted in moving patients as needed to and from beds to wheelchairs Picker Amazon Fulfillment Center Jan 2022 - Mar 2022

● Located numerous merchandises for customer orders to fill ordering tickets

● Utilized company software application to identify, enter complete tasks and locate items in warehouse

● Strong attention to detail, required to track the various locations of several items in the inventory

● Maintained inventory to ensure all goods and items were organized to avoid damage

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