JAENNY BERMUDEZ

Los Angeles, CA 323-***-**** adxesw@r.postjobfree.com

SUMMARY

Bilingual customer service professional skilled in customer success and retention. Able to effectively communicate with all levels of administrative and staff. Able to work with patients from diverse backgrounds. Strong organizational ability coupled with an inability to prioritizing tasks. Team player capable of adapting to a highly dynamic and changing situation. Excellent problem-solving skills. Committed to providing a qualitative customer service experience that exceeds expectations, meets every need, and achieves company goals.

PROFESSIONAL EXPERIENCE

Bank of the West, Los Angeles, CA November 2021 – Present

Bank Teller

●Engage and assist customers with banking needs via knowledge of banking products and best practices.

●Process 55+ daily customer deposits, withdrawals, and payments.

●Known for delivering friendly service and personalized attention to all customers.

●Established strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products resulting in customer loyalty and retention.

Trader Joes, Los Angeles, CA October 2017 – February 2022

Crew Member

●Helped an average of 100-200 customers per day by responding to inquiries and locating products.

●Maintained accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases.

●Aided Spanish speaking customers, resulting in an 80% increase in retention.

Vons, Los Angeles, CA July 2017 – October 2021

Cashier

●Achieved 100% in customer service feedback surveys.

●Assisted customers in finding or selecting items and provided best recommendations.

●Completed tasks faster than store average.

●Properly handled all cash with honesty and integrity.

Bookkeeper

●Organized inventory room to ensure 100% in retrievability and zero injuries.

●Managed and properly handled $200K-$500K daily and conducted bank deposits up to $100K.

●Ensured employees performed duties with honest and integrity while overseeing daily functions of office.

Front End Supervisor

●Stocked, replenished, and organized inventory with accuracy and efficiency.

●Supported 20+ team members, when necessary, in handling cash registers.

●Labeled products properly and unloaded merchandise while ensuring the front-end registers were properly staffed.

●Completed numerous projects while supervising 15-20 cashiers daily.

EDUCATION

Certified Medical Biller, American Career College, Los Angeles, CA

Completed General Education Courses, Westwood College, Los Angeles, CA

Currently Masters Degree in Social Services, East Los Angeles College, Los Angeles, CA

SKILLS

●Time Management • Cash Handling • Quick Learner

●Positive Thinker • Adaptability • Mathematical Ability

●Emotional Intelligence • Critical Thinking • Interpersonal Communication

VOLUNTEER

Foster Parent, Los Angeles, CA 2011 – 2013

●Offered guidance to two children, aged 3-months and 5 years in the areas of education and personal safety.

●Provided a safe home with love and support.

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