Stacey A. Black Sr.

**** ****** **** *******, **, 20602 Primary: 240-***-**** Email: adxesc@r.postjobfree.com

Healthcare professional with over 20 years experience leading teams through process improvements, cost savings and organizational development initiatives providing the highest quality of patient care in well-established healthcare environments. Genuinely authentic leader with the ability to inspire trust, clarify purpose, align organizational systems and goals, unleash individual talents and build long-standing relationships throughout all tiers of an organization.

Summary of Professional Qualifications

Outstanding organizational skills -- ability to analyze situations and make sound recommendations

Comfortable in fast-paced, deadline intensive environments

Exceptional oral and written communication skills and highly proficient computer skills using the MS Office Suite

Accustomed to handling private issues with discretion exercising integrity and good judgment

Strong work ethic -- consummate professional team player comfortable working with diverse groups and all levels of management

Tenacious leader with aptitude to coach team to success.

Professional Experience

Inova Medical Group

Patient Access Associate III (2015 – Present)

Greeting patients and their caregivers on arrival.

Collecting information such as patient details, medical history, billing, and insurance information, etc.

Preparing patient documentation.

Entering information into databases and maintaining accurate records.

Relaying information to relevant providers & team members.

Informing patients and their caregivers of hospital procedures, policies, and protocols.

Providing patients with billing and payment information.

Accessing patient questions, concerns, and issues.

Performing general administrative tasks.

Meet regularly with department members to enhance communication and facilitate implementation and progress towards program objectives.

Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.

Maintain effectiveness of patient flow by attending in-service presentations, and completing mandatory education, including but not limited to, infection control, patient safety, and quality improvements.

George Washington University Medical Faculty Associates, N.W., Washington, D.C.

Patient Service Specialist (December 2011 – 2014)

Assist patients with obtaining referrals to specialists and ensuring that demographic information and coding is correct.

Manage patient follow-up needs in a personal, systematic and organized manner.

Assist with answering inquiries regarding departmental and medical center services and provide information regarding procedures, rules and regulations pertaining to assigned clinical areas.

Research charges with regard to proper coding and correct coding errors when needed.

Malcolm Grow Medical Center c/o Express Personnel Services, Andrews AFB, MD

Referral Management Coordinator (2008 – 2010)

Reviewed referrals for suitability, administrative and clinical completeness.

Verified patients are registered in Composite Health Care System and Defense Eligibility Enrollment Reporting System, and update demographic information as needed.

Recommended all categories of patients of what their referral and health treatment options are as related to their eligibility and beneficiary status.

Scheduled specialty referral appointments to Military Treatment Facilities or Direct Care System, or forward referrals to the Managed Care Support Contractor for network appointing.

Provided patients with appropriate documentation for the referral, to include where to return results and ensure appointments were timely and in accordance with physicians' requests.

Coordinated appointing and tracking consult results for Right of First Refusals.

Educated patients about services offered within the department and programs offered at the facility.

Assisted clinic administrator(s) and other personnel with workload accountability information.

Walter Reed Army Medical Center c/o IAPWS Inc., N.W., Washington, D.C.

Referral Management Coordinator (2006 – 2008)

Reviewed referrals for suitability, administrative and clinical completeness.

Verified patients are registered in Composite Health Care System and Defense Eligibility Enrollment Reporting System, and update demographic information as needed.

Recommended all categories of patients of what their referral and health treatment options are as related to their eligibility and beneficiary status.

Scheduled specialty referral appointments to Military Treatment Facilities or Direct Care System, or forward referrals to the Managed Care Support Contractor for network appointing.

Provided patients with appropriate documentation for the referral, to include where to return results and ensure appointments were timely and in accordance with physicians' requests.

Coordinated appointing and tracking consult results for Right of First Refusals.

Educated patients about services offered within the department and programs offered at the facility.

Assisted clinic administrator(s) and other personnel with workload accountability information.

Professional Skills

Education

Typing: 50wpm

Concord High School, Concord, North Carolina

High School Diploma 2002

Tesst College School of Technology, Beltsville, Maryland

Computer Support Technician 2011

Computer Skills: ICD10 and CPT Coding Proficiency, IDX/GE Centricity, Windows 95, 98, and 2000, XP, Windows 7, Linux/Unix, Computer Hardware/Software Training, Internet, Active Directory(Server 2003), Network Security, MS Desktop Administration, WordPerfect 5.1 and 6.0, Microsoft Office Suite, CHCS I, CHCS II/AHLTA, Allscripts, Touchworks, WRHCS Intranet, Computer/PC deployment Experience.

Other Skills: Data Entry, ACD, 10 keypad

References available upon request

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